FAIS Disclaimer

While we have taken care to ensure that the content on this website is accurate, this website and the services accessible on or via this website are provided “as is” and your use of and reliance on the information on this website and the online services is entirely at your own risk. We do not represent or warrant that the website, advice, opinion, statement, information, content or online services will be error-free or will meet any particular criteria of accuracy, completeness, reliability, performance or quality.

You acknowledge that any reliance upon any such software, advice, opinion, statement or information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of this website.

Information, ideas and opinions expressed on this website should not be regarded as professional advice or our official opinion and you are strongly advised to seek professional advice before taking any course of action related to them. More specifically, certain information such as share price data, interest rates and exchange rates constitute guidelines only and the provision of this data may be delayed by a period of time.

Accordingly, you are strongly advised to consult us before trading or acting on such information.

To the fullest extent permissible by law, we expressly disclaim all (express and implied) warranties, including, without limitation, warranties of merchantability, title, and fitness for a particular purpose, non-infringement, compatibility, security and accuracy in respect of this website and the services accessible on this website. While we take all reasonable precautions to prevent this, we do not warrant that the website or any downloads via the website is free of viruses or destructive code.

We and our directors, employees, affiliates, agents, (in whose favour this constitutes a stipulation for the benefit of another) shall not be liable for and you hereby indemnify us against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind whatsoever or howsoever caused (whether arising under contract, or otherwise and whether the loss was actually foreseen or reasonably foreseeable) arising out of your use of this website or the information contained on this website or your inability to use this website or the online services.

Without derogating from the generality of the above, we will not be liable for:

  • Any interruption, malfunction, downtime or other failure of the website or online services, our system, databases or any of its components, for reasons beyond our control;
  • Any loss or damage with regard to customer data or other data directly or indirectly caused by malfunction of our system, third party systems, power failures, unlawful access to or theft of data, computer viruses or destructive code on our system or third party systems; programming defects;
  • Any interruption, malfunction, downtime or other failure of goods or services provided by third parties, including, without limitation, third party systems such as the public switched telecommunication service providers, internet service providers, electricity suppliers, local authorities and certification authorities;
  • Any event over which we have no direct control.
Product Category
Category 1: Advice and Intermediary services
Sharenet Wealth FSP:41688 Sharenet Securities FSP: 28430
Advice Intermediary services Advice Intermediary services
1.1 Long-Term Insurance subcategory A X X    
1.2 Short-term Insurance Personal Lines X X X X
1.23 Short-term Insurance Personal Lines A1 X X X X
1.3 Long-term Insurance subcategory B1 X X X X
1.4 Long-term Insurance subcategory C X X X X
1.5 Retail Pension Benefits X X X X
1.6 Short Term Insurance Commercial Lines X X    
1.7 Pension Fund Benefits X X X X
1.8 Shares X X X X
1.9 Money market instruments X X X X
1.10 Debentures and securitised debt X X X X
1.11 Warrants, certificates or other instruments X X X X
1.12 Bonds X X X X
1.13 Derivative instruments X X X X
1.14 Participatory interests in a CIS X X X X
1.15 Forex X X X X
1.16 Health Service Benefits        
1.17 Long-term Deposits X X X X
1.18 Short-term Deposits X X X X
1.20 Long-term Insurance subcategory B2 X X X X
1.21 Long-term Insurance subcategory B2-A X X X X
1.22 Long-term Insurance subcategory B1-A X X X X
1.24 Structured Deposits X X    
1.26 Participatory Interest in a Hedge Fund X X    
Category II: Discretionary Services
2.2 Long-term Insurance subcategory C   X
2.3 Retail Pension Benefits X X
2.4 Pension Fund Benefits    
2.5 Shares X X
2.6 Money market instruments X X
2.7 Debentures and securitised debt X X
2.8 Warrants, certificates and other instruments X X
2.9 Bonds X X
2.10 Derivative instruments X X
2.11
2.12
Participatory Interests in one or more CIS
Forex
X
X
X
X
2.13 Long-term Deposits   X
2.14 Short-term Deposits   X
2.18 Structured Deposits X  
2.20 Participatory Interest in a Hedge Fund X  

Risk Warning

Trading in the products and services of Sharenet Group of Companies (“Sharenet”) may, even if made in accordance with a Recommendation, result in losses as well as profits. In particular trading in leveraged products, such as but not limited to, foreign exchange, derivatives and commodities can be very speculative and losses and profits may fluctuate both violently and rapidly.

Speculative trading is not suitable for all investors.

Any mentioning, if any, in a Publication of the risks pertaining to a particular product or service may not and should neither be construed as a comprehensive disclosure nor full description of all risks pertaining to such product or service and Sharenet strongly encourages any recipient considering trading in its products and services to employ and continuously consult suitable financial advisors prior to the conclusion of any investment or transaction.

No recommendations

Sharenet does not in any of its Publications take into account any particular recipient’s investment objectives, special investment goals, financial situation, and specific needs and demands. Therefore, all Publications of Sharenet are, unless otherwise specifically stated, intended for informational and/or marketing purposes only and should not be construed as:

  • business, financial, investment, hedging, legal, regulatory, tax or accounting advice;
  • a recommendation or trading idea; or
  • any other type of encouragement to act, invest or divest in a particular manner (collectively “Recommendations”).

Sharenet shall not be responsible for any loss arising from any investment based on a perceived Recommendation.

No Representation, No Warranty

Sharenet uses reasonable efforts to obtain information from reliable sources, but all Publications are provided on an “as is” basis without representation or warranty of any kind (neither express nor implied) and Sharenet disclaims liability for any Publication not being complete, accurate, suitable and relevant for the recipient. Specifically, Sharenet disclaims liability towards any subscriber, client, partner, supplier, counterparty and other recipients for:

  • the accuracy of any market quotations;
  • any delay, inaccuracy, error, interruption or omission in providing market quotations; and
  • any discontinuance of market quotation.

The Publications of Sharenet are not updated after their release and may due to changing circumstances become inaccurate and possibly misleading after a period of time which may vary from seconds and minutes to days, weeks and months depending on the Information. Sharenet gives no guarantee against, and assumes no liability towards any recipient for, a Publication being outdated.

If a Publication becomes outdated Sharenet shall be under no obligation to:

  • update the Publication;
  • inform the recipients of a Publication; or
  • perform any other action.

Any Publication may be personal to the author and may not reflect the opinion of Sharenet. Sharenet reserves the right at its sole discretion to withdraw or amend any Publication or Information provided at any time without notice (prior or subsequent).

Internet Trading Risks

There are risks associated with utilising an Internet-based deal execution trading system including, but not limited to, the failure of hardware, software, and Internet connection. Since Sharenet does not control signal power, its reception or routing via Internet, configuration of your equipment or reliability of its connection, we cannot be responsible for communication failures, distortions or delays when trading via the Internet. Sharenet employs backup systems and contingency plans to minimize the possibility of system failure, and trading via telephone is available.

Use of the website

Any use of the Sharenet website is subject to Sharenet’s “Terms of Use”, as amended from time to time, and the “Copyright” provisions, as amended from time to time, both of which shall be construed as constituting an integrated part of this disclaimer.

Sharenet shall not be liable for any damage or injury arising out of any person’s or entity’s access to, or inability to access, the website of Sharenet. This limitation includes, but is not limited to, any damage to computer equipment and computer systems caused by virus, malware and any other harmful computer coding.

Consulting the website of Sharenet does not constitute a customer relationship and Sharenet shall not have any duty or incur any liability or responsibility towards any person or entity as a result of such person or entity consulting the website of Sharenet.

General Business Terms

PAIA

PAIA (Promotion of Access to Information Act) was passed into law to give effect to the constitutional right of access to information that is held by a private or public body and that is required for the exercise or protection of any rights. The Sharenet Group Limited (Sharenet) is a private body as defined in PAIA. Sharenet is bound by PAIA and will process any request made in terms thereof.

Any person who wishes to be given access to information that belongs to Sharenet or another customer/supplier of Standard Bank must follow the procedure set out below.

1. INTRODUCTION TO THE COMPANY (PTY) LTD

The Company conducts business as Sharenet (Pty) Ltd. We are an authorised financial services provider in terms of the Financial Advisory & Intermediary Service Act.

Our FSP license numbers for are as follows:

Sharenet Securities (Pty) Ltd : FSP number: 28430
Sharenet Wealth (Pty) Ltd : FSP number: 41688

2. COMPANY CONTACT DETAILS


Director:
Giuseppe Lorusso

Public Officer:
Franette Blom

Postal Address:
same as physical

Street Address:
Unit 301, 3rd Floor, Imperial
Terraces Tyger Waterfront
Carl Cronje
Drive Bellville
7530

Telephone number
021 – 700 4800

Email:
support@sharenet.co.za

Website :
www.sharenet.co.za

3. THE ACT

3.1 The ACT grants a requester access to records of the Company, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.

3.2 Requests in terms of the ACT shall be made in accordance with the prescribed procedures, at the rates provided. The forms and tariff are dealt with in paragraphs 6 and 7.

3.3 Requesters are referred to the Guide in terms of Section 10, which has been compiled by the South African Human Rights Commission, which will contain information for the purposes of exercising Constitutional Rights. The Guide is available from the SAHRC.

Division : PAIA UNIT
Physical Address : Braampark Forum 3
33 Hoofd Street, Braamfontein
Postal Address : Private Bag 2700, Houghton, 2041
Phone Number : 011 877 3600
Fax Number : 011 403 0668
Email : paia@sahrc.org.za
Website : www.sahrc.org.za

4. APPLICABLE LEGISLATION

4.1 The Company keeps records in accordance with the following legislation, all of which are available, subject to such legislation and the Act:

  • Basic Conditions of Employment Act, No. 75 of 1997
  • Companies Act, No. 71 of 2008
  • Electronic Communications and Transactions Act, No. 25 of 2002
  • Employment Equity Act, No. 55 of 1998
  • Income Tax Act, No. 95 of 1967
  • Labour Relations Act, No. 66 of 1995
  • Promotion of Access to Information Act, No. 2 of 2000
  • Unemployment Contributions Act, No. 4 of 2002
  • Unemployment Insurance Act, No. 63 of 2001
  • Value Added Tax Act, No. 89 of 1991

5. CATEGORIES OF RECORDS HELD

The following are the subject and categories of records held:

5.1 Human Resources:

Employee information

Policies and procedures

Personnel files

Conditions of employment

Internal evaluation records

Proof of payment of annual registration fees

 

5.2 Secretarial

Memorandum and Articles of Association

Minutes of Meetings

Company register

Resolutions

Statutory returns

 

5.3 Financial and Administration

Financial statements

Reports and returns

Banking records

Debtors / Creditors lists, statements and invoices

 

5.4 Information Management and Technology

System documentation

Equipment Register

Manuals

Software licenses

 

5.5 Movable and Immovable Property

Title Deeds

Lease agreements

 

5.6 Operations

Archival Administration Documentation

Insurance (insurance arrangements, policies and claims)

Income Tax files

 

5.7 Customer/ Clients and third parties related records

Contracts with Clients

Any records the Client has provided to the Company (Pty) Ltd or a third party acting for or on behalf of the Company ( Pty) Ltd

Records, reports, designs and the like generated by the Company (Pty) Ltd for their clients

Records generated pertaining to the Client, including transactional records

 

5.8 Marketing and Communication

Marketing strategies

Communication strategies

Agreements

 

5.9 Other Records

Legal proceedings records

6. DETAILS ON HOW TO MAKE REQUESTS FOR ACCESS TO RECORDS HELD BY THE COMPANY

6.1 A requester requiring access to information held by the Company must complete the prescribed form available from SAHRC website (www.sahrc.org.za) or the Department of Justice and Constitutional Development (www.doj.gov.za) and submit it to the Public Officer at the address, or electronic mail address provided for above, and also make the payment of the prescribed fees. The request will not be processed until proof of payment is received. The account details are available upon request at the below contact details.

6.2 The prescribed form must be completed with enough particularity to enable the Public Officer to identify:

  • 6.2.1 the record(s) requested;
  • 6.2.2 the identity of the requester;
  • 6.2.3 indicate which form of access is required, if the request is granted;
  • 6.2.4 specify the postal address or fax number of the request in the Republic.

6.3 The requester must state which right she or he is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of such right.

6.4 The requester will be informed in writing whether access has been granted or denied. If, in addition, the requester requires the reasons for the decision in any manner, he/she must state the manner and the particulars if so required.

6.5 If a request is made on behalf of another person, then the requester must submit proof of the capacity in which the requester is making the request to the reasonable satisfaction of the Public Officer.

6.6 If an individual is unable to complete the prescribed form because of illiteracy or disability, such a person may make the request orally.

6.7 The Company will process the request within 30 days, unless the requester has stated special reasons which would satisfy the Public Officer that circumstances dictate that the above time periods not be complied with.

7. PRESCRIBED FEES

The following applies to requests (other than personal requests):

7.1 A requestor is required to pay the prescribed fees (R50.00) before a request will be processed;

7.2 If the preparation of the record requested requires more than the prescribed hours (six), a deposit shall be paid (of not more than one third of the access fee which would be payable if the request were granted);

7.3 A requestor may lodge an application with a court against the tender/payment of the request fee and/or deposit;

7.4 Records may be withheld until the fees have been paid.

7.5 The fee structure is available on the website of the SOUTH AFRICAN HUMAN RIGHTS COMMISSION at www.sahrc.org.za, or the website of THE DEPARTMENT OF JUSTICE AND CONSTITUTIONAL DEVELOPMENT (under regulations) at http://www.doj.gov.za/

7.6 Refer to Annexure 2.

8. GROUNDS FOR REFUSAL OF ACCESS TO RECORDS

The main reason(s) why the Company may refuse a request for information relates to the:

8.1 mandatory protection of the privacy of a third party who is a natural person, which would involve the unreasonable disclosure of personal information of that natural person (section 63);

8.2 mandatory protection of the commercial information of a third party, if the record contains:-

  • 8.2.1 trade secrets of that third party;
  • 8.2.2 financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of that third party;
  • 8.2.3 information disclosed in confidence by a third party to the Company if the disclosure could put that third party at a disadvantage in negotiations or commercial competition (section 64);

8.3 mandatory protection of the safety of individuals and the protection of property (section 66);

8.4 mandatory protection of confidential information of third parties if it is protected in terms of any agreement (section 67);

8.5 mandatory protection of records which would be regarded as privileged in legal proceedings (section 67);

8.6 the commercial activities of the Company, which may include:-

  • 8.6.1 trade secrets of the Company;
  • 8.6.2 financial, commercial, scientific or technical information which disclosure of could likely cause harm to the financial or commercial interests of the Company;
  • 8.6.3 information which, if disclosed could put the Company at a disadvantage in negotiations or commercial competition;
  • 8.6.4 a computer program which is owned by the Company, and which is protected by copyright (section 68);

8.7 Requests for information that is clearly frivolous or vexatious, or which involve an unreasonable diversion of resources shall be refused.

9. REMEDIES AVAILABLE WHEN THE COMPANY (PTY) LTD REFUSES A REQUEST FOR INFORMATION

9.1 Internal Remedies

The Company does not have an internal appeal procedure. As such, the decision made by the Public Officer is final, and requesters will have to exercise such external remedies at their disposal if the request for information is refused, and the requester is not satisfied with the answer supplied by the Public Officer.

9.2 External Remedies

A requester that is dissatisfied with a Public Officer’s refusal to disclose information, may within 30 days of notification of the decision, apply to a relevant Court for relief. Likewise, a third party dissatisfied with a Public Officer’s decision to grant a request for information, may within 30 days of notification of the decision, apply to a Court for relief. For purposes of the Act, the Courts that have jurisdiction over these applications are the Constitutional Court, the High Court or another court of similar status.

9.3 Availability of this Manual

  • 9.3.1 This manual is available for inspection by the general public upon request, during office hours and free of charge at the physical address of the Company.
  • 9.3.2 Copies may also be requested from the SAHRC.

ANNEXURE 1 SCHEDULE OF FEES

The Promotion of Access to Information Act 2 of 2000 provides for two types of fees:

  • 1. Request fee, a standard administration fee paid by all requestors except personal requestors. This is not refundable. See Part 4.
  • 2. Access fee paid by all requestors intended to reimburse the institution for costs involved in searching for a record and preparing it for delivery to the requestor. This fee is calculated by taking into account reproduction costs, search and preparation time and cost, as well as postal costs.

Please note:

  • The only charge that may be levied for obtaining records is a fee for reproduction of the record in question.
  • An access fee is payable in all instances where a request for access to information is granted, except in those instances where payment of an access fee is specially excluded in terms of the Act or an exclusion is determined by the Minister in terms of Section 54(8).
  • In terms of Regulation 8, Value Added Tax (VAT) must be added to all fees prescribed in terms of the Regulations.
  • When the Information Officer receives the request, he/she shall notify the requester to pay the prescribed request fee (if any), before further processing of the request.
  • The Information Officer may withhold a record until the requester has paid the fees.
  • If a deposit has been paid in respect of a request for access, which is refused, then the information officer concerned must repay the deposit to the requester.

The Applicable Fees are as follows:

Reproduction Fees

Fee

For every photocopy of an A4•size paper or part thereof

R1,10

For every printed copy of an A4•size page or part thereof held on a computer or in electronic or

machine readable form

R0,75

A transcription of visual images, for an A4•size page or part thereof

R40,00

For a copy of visual images

R60,00

Request Fees (for requests on behalf of another person)

Fee

Where a requester submits a request for access to information held by an institution on a person other than the requester himself/herself, a request fee in the amount of R50, 00 is payable up-front before the institution will further process the request received.

 

R50,00

Access Fees

Fee

For every photocopy of an A4•size paper or part thereof

R1,10

For every printed copy of an A4•size page or part thereof held on a computer or in electronic or

machine readable form

R0,75

A transcription of visual images, for an A4•size page or part thereof

R40,00

For a copy of visual images

R60,00

To search for a record that must be disclosed, R30,00 for every hour or part of an hour

reasonably required for such search

R30,00

Where a copy of a record needs to be posted the actual postal fee is payable

Deposits

Where the institution receives a request for access to information held on a person other than the requester himself/herself and the information officer upon receipt of the request is of the opinion that the preparation of the required record of disclosure will take more than 6 (six) hours, a deposit is payable by the requester.

 

Security

Sharenet takes every precaution to ensure that its systems are safe. This includes the use of firewalls on the network perimeter and on servers, virus protection systems, restricted access to our server environments and network monitoring. Where appropriate we also make use of secure connections to web browsers by means of 128 bit SSL encryption built into web browsers.

SITE PASSWORDS

When initially signing up with us we generate a totally random password for your use. You may change this password and if you do so please ensure it is difficult for anyone else to guess it, preferably by choosing a combination of letters and numbers and not using any words that can be found in a dictionary. We recommend that you never use the same password on any other site and that if you need to write it down or store it electronically that you ensure it is kept very safe.

TRADING PASSWORD

When signing up for any online trading facilities, you specify a password that is used when placing orders. This is a totally separate password to the one used for logging into the web site. You may change this password and if you do so please ensure it is difficult for anyone else to guess it, preferably by choosing a combination of letters and numbers and not using any words that can be found in a dictionary. We recommend that you never use the same password on any other site and that if you need to write it down or store it electronically that you ensure it is kept very safe. We also suggest that this password not be the same as your site password.

WHAT TO DO IF YOU SUSPECT A PROBLEM

If you suspect someone is using your login, immediately change you password(s) and contact us.

FUNDS TRANSFERS

As an added precaution, any requests to withdraw money from your online trading account will only be paid into the bank account you specified when you signed up for online trading.