Sharenet Customer Support Contact Details


Customer Support


Call: 0860 240 240


Sharenet's customer support team is available from 8:30am to 5pm on Monday - Friday.

Technical support is available from 5pm to 9pm for subscribers incase of emergency only. Please do not hestitate to call us on 0860 240 240 or email us at

We gurantee a maximum 4 business hour's response time to technical support e-mail queries from subscribers.

Frequently Asked Questions

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Sharenet Mobile Services

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FTSE/JSE Africa Index Series & Sector Classification

  •  FTSE/JSE Sector Layout

  •  FTSE/JSE Africa Index Series - Names and Codes

Technical Documents

  •  Sharenet Download-file specifications

  •  Names and Codes for Download File contents

  •  Are you getting the latest updated pages?

  •  Are you experiencing slow browsing speeds?

Software Information, Patches & Updates

  •  Sharenet Internet Downloader - Application (214 KB)

Market Tracker

  •  Sharenet Market Tracker Installation - PDF (193 KB)

  •  Sharenet Market Tracker Data Download - PDF (572 KB)

  •  Sharenet Market Tracker Version Upgrader - PDF (234 KB)

  •  Sharenet Market Tracker Program - PDF (2.54 MB)

Other Documents

  •  Additional Computer End of Day Download Request Form - Doc (266 KB)

  •  System Information

Send e-mail to for any enquiries or see Contact Details for phone numbers
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Market Statistics are calculated by Sharenet and are therefore not the official JSE Market Statistics. The calculation/derivation may include underlying JSE data.
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