CLIENTELE LIMITED - Clientele Continues to Increase Profits

Clientele Continues to Increase Profits

CLIENTELE LIMITED
Incorporated in the Republic of South Africa)
Registration Number: 2007/023806/06)
Share code: CLI
ISIN: ZAE000117438
(Clientele” or “the Company”)


Clientèle Continues to Increase Profits

17 August 2015

Clientèle Limited Financial Results for the Year Ended 30 June 2015

The Clientèle Group has achieved another year of good operating results, despite the ongoing tough economic
environment. The Board is pleased to announce that the Group has increased its profits every year for the last 16
years - a record that distinguishes it from many other JSE listed companies. The strong production achieved
during 2014 financial year, has continued this year whilst the quality of new business written has been maintained,
offering exceptional returns to its investors.

Financial highlights for the year include:
   -   Return on average shareholders’ interests of 56%.
   -   Diluted headline earnings per share for the year up 15% to 108 cents.
   -   Net insurance premiums are up by 17% to R1.5 billion.
   -   The dividend per share increased by 15% to 90 cents.
   -   Recurring Embedded Value Earnings have increased by 36% to a record R1.1 billion.
   -   Recurring Return on Embedded Value of 30%
   -   The Value of New Business has increased by 12% to a record R717.6 million.

Clientèle was placed in Financial Mail’s “Elite Top 20” category for the third consecutive year and enjoys a
distinguished record of service in the contact centre industry, which led to Clientèle winning the Best Contact
Centre Award for South Africa at the prestigious Contact Centre Management Group Awards.

Commenting on Clientèle’s performance, Basil Reekie, Group Managing Director, said, “The Clientèle Executive
team is proud of achieving Recurring Embedded Value Earnings of over R1 billion for the first time this year. Our
financial success is the outcome of teamwork and strategic coordination across our business units, with a special
focus on long-term planning, cost management and underwriting quality business. Key to our future is a shift
towards a client-centric approach that aims to treat clients well.”

Going forward the focus will remain on building positive momentum that will result in the production of good
quality business and on customer service. “Clientèle is committed to providing products that are relevant and
meet the individual policyholder’s needs, whilst delivering them conveniently and efficiently. In addition
creating nurturing and mutually beneficial partnerships with all its stakeholders that add value on a
sustainable basis, is vital”, concludes Reekie.

Sponsor
PricewaterhouseCoopers Corporate Finance (Pty) Ltd

END

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