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BITRA - Update on Transnet IT disruptions
Transnet SOC Limited
(Incorporated in the Republic of South Africa)
(Registration Number: 1990/000900/30)
Issuer Bond Code: BITRA
(“Transnet”, the “Company” or the “Issuer”)
UPDATE ON TRANSNET IT DISRUPTIONS
On Thursday 22 July 2021, Transnet SOC Ltd (“Transnet”) experienced disruptions to its IT systems,
which impacted operations. Technicians have been working around the clock to ensure that the systems
are brought back up as quickly and safely as possible and by Monday, 26 July 2021, most of the affected
applications were up and running.
It is expected that some applications may continue to run slowly over the next few days, while monitoring
continues. All operating systems will be brought back in a staggered manner, to minimise further risks
and interruptions.
Business continuity plans across Transnet have been activated, and operations are continuing as
planned.
The business continuity plans have enabled Transnet Freight Rail (TFR) to continue running its trains
as planned. We wish to assure stakeholders and customers that all processes followed will allow for
the safe operation of trains.
At the ports, each container terminal has communicated its transition plan from manual operation to the
full NAVIS-driven operation. The terminals are berthing vessels as planned and facilitating loading and
discharge operations with the shipping lines. Transnet will continue to work directly with shipping lines
to facilitate maximum import evacuation and further exports planned for future vessels. Controls have
been developed, in conjunction with the shipping lines and SARS’ Customs division to ensure safe
clearance and evacuation of each container.
A force majeure, communicated by Transnet Port Terminals on 26 July 2021 to customers, covering
the period from 22 July 2021 to date, is expected to be lifted soon.
We have requested customers with cross-border traffic and where the SARS clearance process is
applicable, to submit hard copies of the SARS clearance documentation with their consignment notes
at the Order Entry Office/Terminals. This will assist in the manual system application to authorise the
departure of trains.
The salaries of Transnet employees have been processed on schedule; there has never been any doubt
that as an organisation our obligation to our employees would not be honoured.
All customers have been made aware of the disruption and Transnet will continue to engage and
collaborate with all affected customers.
A further update will be provided once full operations resume.
Johannesburg
27 July 2021
JSE Debt Sponsor
Absa Corporate and Investment Bank (a division of Absa Bank Limited)
Date: 27-07-2021 03:58:00
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