Operational update to shareholders following the board meeting held on 30 November 2016 SANTAM LIMITED (Incorporated in the Republic of South Africa) (Registration number: 1918/001680/06) (Share Code: SNT & ISIN ZAE000093779) NSX share code: SNM (‘Santam’) OPERATIONAL UPDATE TO SHAREHOLDERS FOLLOWING THE BOARD MEETING HELD ON 30 NOVEMBER 2016 This serves as a general communication to Santam shareholders with regard to the business environment for the ten month period ended 31 October 2016. The Santam Group achieved positive underwriting results following the 30 June 2016 interim reporting period, although at a lower net underwriting margin. Gross written premium growth was under pressure, specifically in the specialist insurance lines resulting in a lower growth rate compared to June 2016. The group’s net underwriting margin for the 10 month period was slightly below the midpoint of the target range of 4% to 8%. The personal, commercial and specialist intermediated business lines were impacted by weather related catastrophe events in July and October 2016 and a number of large commercial fire losses. MiWay maintained its growth momentum and Santam Re made a positive contribution to the group underwriting results. The return on insurance funds was positively impacted by the strong performance of Santam’s fixed income portfolios. The group’s investment performance was in line with the market for the period subsequent to 30 June 2016, whilst the zero cost fence structure over listed equities to the value of R1 billion provided some protection against the lower equity markets. There was an increase in foreign currency losses on US dollar denominated assets following the stronger Rand. Regulatory approvals were obtained for the purchase of the ABSA Insurance Company Limited intermediated commercial book of business (annual gross written premiums of R360 million) and the book transferred to Santam effective 1 November 2016. Santam entered into an agreement with Munich Reinsurance Company of Africa Limited (Munich Re of Africa) on 20 October 2016 in terms of which selected Santam business units will be able to use the reinsurer’s Standard & Poor’s AA- credit rating to write inwards international reinsurance business on Munich Re of Africa’s license. This will enable Santam to further the group’s strategic objective to profitably grow its business flows from territories outside South Africa in situations where an international credit rating of A- or better is required. The agreement between Santam and Munich Re of Africa is effective 1 January 2017. Headline earnings remain susceptible to the inherent volatility of underwriting and investment activities. The group’s economic capital coverage ratio as at 31 October 2015 is above the midpoint of the target range of 130% to 170%. Given the current and future regulatory solvency requirements and further potential business opportunities the Board is of the view that Santam is appropriately capitalised. The next set of results will be the annual results for the year ending 31 December 2016 to be released on SENS on 2 March 2017. CAPE TOWN 30 NOVEMBER 2016 1 Sponsor: Investec Bank Limited Date: 30/11/2016 04:55:00 Produced by the JSE SENS Department. The SENS service is an information dissemination service administered by the JSE Limited ('JSE'). The JSE does not, whether expressly, tacitly or implicitly, represent, warrant or in any way guarantee the truth, accuracy or completeness of the information published on SENS. The JSE, their officers, employees and agents accept no liability for (or in respect of) any direct, indirect, incidental or consequential loss or damage of any kind or nature, howsoever arising, from the use of SENS or the use of, or reliance on, information disseminated through SENS.