Operational Update to Shareholders SANTAM LIMITED (Incorporated in the Republic of South Africa) (Registration number: 1918/001680/06) (Share Code: SNT ISIN: ZAE000093779) NSX Share code: SNM OPERATIONAL UPDATE TO SHAREHOLDERS FOLLOWING THE BOARD MEETING HELD ON 26 NOVEMBER 2014 This serves as a general communication to Santam shareholders with regards to the business environment for the ten month period ended 31 October 2014. The Santam Group’s net underwriting margin remained above the long term target range of 4% to 6%, although slightly lower than the 7.4% net underwriting margin reported for the six month period to June 2014. Underwriting conditions remain challenging, with continued pressure on claims costs and the tough general economic climate impacting on growth. The Santam Commercial and Specialist business delivered a solid underwriting performance during the third quarter due to the continued positive impact of underwriting corrective actions and limited weather related claims. The October results have been negatively impacted by a small number of commercial fires. The Santam Specialist business showed resilience in competitive market conditions. MiWay continued to report growth together with acceptable loss ratios. Santam Re made a positive contribution to the Group underwriting results. The Group achieved satisfactory growth in gross written premiums across all businesses relative to industry growth. The investment portfolio was impacted by the negative equity market movements experienced during September and October. Headline earnings continue to be susceptible to the inherent volatility of underwriting and investment activities. The group’s solvency margin remains close to the upper end of the target range of 35% to 45%. Following the appointment of Ian Kirk as Deputy CEO of Sanlam, effective January 2015, the Board is making good progress with the Santam CEO succession process and expects to make an announcement shortly. The next set of results will be the annual results year for the year ending 31 December 2014 to be released on SENS on 2 March 2015. CAPE TOWN 26 NOVEMBER 2014 Sponsor: Investec Bank Limited Date: 26/11/2014 03:35:00 Produced by the JSE SENS Department. The SENS service is an information dissemination service administered by the JSE Limited ('JSE'). The JSE does not, whether expressly, tacitly or implicitly, represent, warrant or in any way guarantee the truth, accuracy or completeness of the information published on SENS. The JSE, their officers, employees and agents accept no liability for (or in respect of) any direct, indirect, incidental or consequential loss or damage of any kind or nature, howsoever arising, from the use of SENS or the use of, or reliance on, information disseminated through SENS.