Operational update to shareholders for the 10 month period to 31 October 2013 SANTAM LIMITED (Incorporated in the Republic of South Africa) (Registration number: 1918/001680/06) (Share Code: SNT ISIN: ZAE000093779) Board Meeting - Operational update to shareholders for the 10 month period to 31 October 2013 This serves as a general communication to Santam shareholders with regards to the business environment for the year to date. The Santam Group’s net underwriting margin remains below the medium term target range of 5% to 7%. Growth in gross written premiums for the intermediated business remained under pressure as a result of competitive market conditions. The underwriting result improved considerably during the third quarter following reduced weather related claims and the positive impact of premium increases and corrective actions. The October results have been negatively impacted by commercial fires. The specialist classes continued to report acceptable results although at lower margins compared to the previous year. MiWay continued to report acceptable loss ratios while maintaining solid growth in premium income. The investment portfolio performed in line with the positive market movements experienced during the second half of the year. Fair value movements on equities were however limited due to the down-side protection taken out over equities to the value of R2 billion during March 2013. The group’s solvency margin remained comfortably within the target range of 35% to 45%. Since October 2013, the Group’s results were negatively impacted by adverse weather conditions in November; mainly hail related claims in the East Rand and flooding in the Western and Southern Cape. Due to the nature of Santam’s business, headline earnings are susceptible to the inherent volatility of underwriting and investment activities of the Group. The next set of results will be the final results for 2013 to be published on 26 February 2014. CAPE TOWN 27 NOVEMBER 2013 Sponsor: Investec Bank Limited Date: 27/11/2013 03:19:00 Produced by the JSE SENS Department. The SENS service is an information dissemination service administered by the JSE Limited ('JSE'). The JSE does not, whether expressly, tacitly or implicitly, represent, warrant or in any way guarantee the truth, accuracy or completeness of the information published on SENS. The JSE, their officers, employees and agents accept no liability for (or in respect of) any direct, indirect, incidental or consequential loss or damage of any kind or nature, howsoever arising, from the use of SENS or the use of, or reliance on, information disseminated through SENS.