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Alexander Forbes Equity Holdings (Proprietary) Limited - Audited results for the

Release Date: 14/06/2011 13:03
Code(s): AFP
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Alexander Forbes Equity Holdings (Proprietary) Limited - Audited results for the year ended 31 March 2011 Alexander Forbes Equity Holdings (Proprietary) Limited Registration number: 2006/025226/07 AUDITED RESULTS FOR THE YEAR ENDED 31 MARCH 2011 - Income from operations, net of direct product costs increases by 2.7% to R4.6 billion - Profit from operations before non-trading items increases by 8% to R1.1 billion - Operating loss after non-trading items, finance costs and taxation improves by 64% to R28 million - Continuing investment in strategic growth areas, leadership development and branding - Strategic growth initiatives showing strong traction, particularly in the individual client sectors with combined revenue growth of 11% REVIEW OF ACTIVITIES Introduction Alexander Forbes Equity Holdings (Proprietary) Limited ("AFEH") is the ultimate holding company of the Alexander Forbes group of companies ("the Group") and its financial results are made publicly available solely for purposes of further informing the financial results of the listed Alexander Forbes Preference Share Investments Limited ("AF Pref"), which holds a 26.5% of the issued ordinary shares of AFEH and 31.8% of the issued A preference shares of AFEH as well as certain debt instruments issued by subsidiaries of the group. On 1 April 2010, the group, under the leadership of its new CEO, introduced a clear message that we exist to serve a higher purpose. This meant that every employee has to become more aware how the work that they do impacts on key stakeholders. In living up to that higher purpose, we have taken steps to entrench a more client-focused and caring institutional culture, because we believe that this is the best way to ensure the sustainability of our business. To this end, we have invested much time and resources in building our leadership and relaunching our brand, in improving our employee engagement and performance management, in building our reputation for innovative products and services, in addressing our legacy and reputation issues, and in entering the retail arena with determination and acuity. At the start of the financial year under review we crystallised four key strategic themes that frames our plans: - Increasing value for clients; - Expanding the Alexander Forbes brand; - Investing and innovating for growth; and - Extending the group`s sales and service capacity. In addition, four primary growth drivers have been identified being the Individual Client Market (Retail), Public Sector, Africa outside of South Africa and the UK markets. The group embarked on the significant challenge of not only implementing the above strategic themes at a practical level but to instil these themes in all aspects of activity in the group. This transition is significant and continues to demand considerable management time as well as investment. Most notably, substantial investment was made during the year and continues to be made in leadership development amongst the senior members of the management team in order to enhance the capability within the organisation under a common "leadership brand". The legacy issues faced by the group such as bulking and the Lifecare matter that was the topic of negative press for many years have all been dealt with and in management`s view no further risk remains in this regard. Major progress was also made with regard to performance management in the group and to align the rewards systems with the stated objectives for the group and each business unit. With the interests of clients firmly in mind, we have confirmed our brand promise, in this year when we have relaunched and revitalised the Alexander Forbes brand, as an unerring mission to positively impact on the financial well-being of our clients. That means that we have a duty of care to our clients as well as our shareholders, staff and other stakeholders. Review of results In addition to the progress made in respect of the intangible items mentioned above, the group`s overall financial results for the year ended 31 March 2011 were satisfactory and characterised by marginal growth in revenue with stringent control of cost whilst still continuing to make the necessary investments in its strategic growth areas as well as leadership development, marketing and branding. These investments and capacity building are important to drive the targeted level of growth in top line revenue in the medium to long term. The successes and positive trends reflected in the retail (individual client) space in both Financial Services and Risk Services are very encouraging and the turnaround brought about in the Financial Services Business in the UK, to return to profitability, was particularly pleasing. The recovery in equity markets supported the results in both Investment Solutions and certain parts of the Financial Services businesses. Gross income from operations of R5.2 billion increased by 3.6% while income from operations, net of direct product costs of R4.6 billion is 2.7% up on the previous financial year. The stronger Rand against the Sterling impacted negatively on this overall growth rate in revenue. The Africa region`s net revenue (largely Rand denominated) increased by 7% while the International region delivered net revenue growth in Sterling terms of 4%. Operating expenses of R3.4 billion increased by 1% in Rand terms compared to the previous year. Exchange rate impact aside, this increase reflects the continued effort to balance disciplined cost management in the more established business areas with investment in the strategic growth areas, particularly to support the expansion in the individual client market. Operating expenses in the Africa region grew by 8%, reflecting some of the investments and capacity building mentioned, while in the International business, in Sterling terms, expenses remained in line with that of the previous year. Profit from operations before non-trading items and capital items increased by 8% to R1.11 billion compared to the R1.03 billion of the previous year. The operating loss for the year after non-trading items, interest and taxation has reduced by 64% from a loss of R78 million in the previous year to R28 million. Headline loss per ordinary share for the period of 14 cents has halved from the 29 cents loss per ordinary share in the prior year. A brief commentary on the operating results for each of the main businesses follows. SA Risk & Insurance Services Income from operations increased by 8% to R1.1 billion and trading profit increased by 9% to R299 million. In line with the group`s strategic drive into the retail market, investment in sales capacity continued in our target retail (individual household and motor insurance) business as well as in the commercial insurance broking businesses. As a result, pleasing sales growth was achieved in retail insurance business with gross written premiums increasing by 17% above the comparative period. Guardrisk continues to perform well while more modest year on year improvement was delivered by the Corporate Insurance Broking and Commercial Broking businesses. Alexander Forbes Compensation Technologies ("AFCT") showed reasonable results despite a difficult trading year. The modest organic growth in our corporate insurance broking businesses was mainly the result of highly competitive insurance broking markets, softer rates and the impact of lower economic growth which reduced client demand for insurance cover. The declining interest rate environment also had an adverse impact on operational interest income. The cell captive insurer, Guardrisk, continues to invest in innovation and has brought several new products to market over the past year. This resulted in solid organic growth in this business, notwithstanding the macro-economic environment. AFCT, our compensation claims administrator, faced continued challenges and processing delays at their clients. Despite these challenges, the result was better than the previous year with an improvement in cash flows. We draw shareholders` attention to the cautionary announcement issued on 3 May 2011 by AF Pref wherein shareholders were advised that AFEH is in discussions with an interested party regarding a potential transaction affecting a portion of its Risk Services business. Shareholders will be informed as and when there are further developments in this regard. SA Financial Services Net income from operations increased by 5% to R1.3 billion while trading profit for the year remained in line with that of the previous year at R303 million reflecting further investment in the strategic development of our individual client offering. The past year was characterised by strong new business growth in all our major divisions. A total of 179 new client appointments were gained in our core retirement funds division and healthcare broking business. Client retention has remained strong despite a competitive operating environment. Growth in members under administration in our retirement fund administration business was particularly strong and grew by 11% over the year to reach in excess of 806 000 active contributing members at year end. In addition, we administer the monthly payments to more than 157 000 pensioners. We continue to invest in operational efficiencies in our administration areas with a focus on improving the client experience and automation of manual processes. We are seeing strong growth in our umbrella retirement fund offering with our flagship fund, The Alexander Forbes Retirement Fund, growing to over 170,000 members, making it the largest fund of its kind in the market. We also launched a new umbrella fund offering, AF Access, for the independent financial advisory market, which has been well received. In addition, we launched a General Insurance Consulting business, which promises to make a meaningful contribution into our forecasted business growth during 2012 and beyond. The bedding down and effective implementation of our holistic employee benefits consulting model is a key focus as this presents us with significant potential in achieving our business growth objective through our consulting division. Our retail investment platform continued to enjoy strong net new cash flows with significant new business flows written in the year and assets under management on our retail administration platform totaling R28.8 billion at year end. In line with our focus on the retail (individual client) segment of the market, we increased the size of our internal advisory force during the year by 25% and have established three new offices. We are also engaging the wider financial advisory market in the distribution of some of our offering. Alexander Forbes Life achieved strong new business growth, increasing premiums by 36%. The underwriting result for the group life book was below our expectation and interventions have been put in place to improve the result. We reported in the previous report that we were conducting a review of our pension-backed lending business Homeplan. In November 2010, we announced the conclusion of the sale of this business to the bank who had previously been our funding partners. The results of this business for the period until sale are reflected under discontinued operations in line with the treatment in the prior year. We launched the Alexander Forbes Research Institute towards the end of the year to confirm our group as the thought leaders in the savings and investment industry and to organise, share and collaborate on current topical ideas that will help shape Government`s efforts to establish a stronger savings and investment culture in the future. Our focus for the next year is to continue growing our market share in all our divisions with the aim of providing holistic employee benefit solutions to corporate and individual clients. Investment Solutions Assets under management increased from R151 billion at March 2010 to R168 billion at March 2011 driven largely by the recovery in equity markets. Income from operations, net of direct product cost, increased by 11% to R484 million for the year while trading profit increased by 9% to R269 million. The increase in revenue does not reflect the growth in assets under management mainly due to the fact that the previous year`s income was partly hedged against the equity market downturn experienced in prior years. New business flows have been encouraging for the period although ongoing benefit payments to fund members remain relatively high, reflecting the underlying pressure the South African economy is still facing. The results reflect a focus during the period on increasing the depth of expertise throughout the organisation, the restructuring of the operations and processing areas to achieve optimal efficiencies and superior investment performance. It is also pleasing to note that most of our investment portfolios are ahead of their respective benchmarks over medium to long term measurement periods. AfriNet (covering all operations in Africa outside of South Africa) The stronger Rand compared with most currencies in the rest of Africa has had a negative effect on the AfriNet reported results. In Rand terms, revenue grew by 6% to R307 million and the various operations delivered a consolidated trading profit of R69 million 3% below the previous year. Ignoring the impact of exchange rates, this result is still somewhat below expectation and resulted in a determined effort to contain cost inflation. The year was also characterised by a strong competitive environment in each of the regions in which AfriNet operates. The Risk Services businesses in particular were affected not only by this increased competition but also softer insurance markets. The Financial Services businesses delivered a pleasing result. Challenging operating environments still remain the key issue for most of our operations in the rest of Africa but despite this backdrop, our operations remain resilient and are benefiting from an increased focus on governance, control and strategic positioning. Our focus remains on revenue growth and ensuring efficient operations with good governance in all areas. Our strategic initiatives, in particular the Alexander Forbes Insurance business in Namibia, are starting to bear fruit. We continue to search for similar expansion opportunities on the African continent. International Financial Services The International operations continued to improve their performance, with income from operations increasing by 4% to GBP118 million and trading results of GBP16 million, GBP4.1 million or 36% up on the prior year. The businesses continued to benefit from new client wins and strong client retention. The significant cost saving measures implemented over the past two years drove the improved performance and it is very pleasing to see the Alexander Forbes Financial Services (AFFS) business returning to solid profitability. The United Kingdom and Europe continue to be affected by the uncertain economic environment. Unemployment and wage inflation appear to have stabilised providing clients with the confidence to focus on employee benefits once again. Fees remain under pressure as clients manage their costs. However, demand for pension de-risking solutions, as well as advice on the impact of recent taxation and pending pension changes, remains strong. Insurers are reducing commission and AFFS, particularly, has responded by targeting larger clients than its traditional SME client base, with increasing success off its realigned cost base. In addition, the business continues to make good progress in growing its renewable income in anticipation of the implementation of the Financial Service Authority`s Retail Distribution Review. This will impact on AFFS`s initial commission revenues, particularly after the implementation of new defined contribution schemes as of 2013. Lane Clark & Peacock ended the year on a strong note and trading profit for the year increased by 10%. Operations in both the United Kingdom and Europe continued to achieve good client wins across all lines of business. However, fee pressures impacted across the board. The Swiss business, in particular, was impacted during the first half of the year but the business has taken the appropriate actions to restore performance. In our International Investment Solutions business, assets under management grew from GBP1.0 billion at March 2010 to GBP1.4 billion in the year under review mainly through growth in group assets, in line with a strategy of consolidating the management of the group`s international assets in-house. As a result, net revenue for the year increased by 21% to GBP3.4 million with trading profit of GBP331,000 considered a modest milestone for the business after some investment over a number of years. International Investment Solutions is now consistently trading profitably, having achieved the required critical mass of assets under management and it continues to focus on delivering pension and investment solutions to both the United Kingdom and the South African markets. Regulatory capital changes and impact on the High-yield term loan interest As reported at half-year, the introduction of the new capital adequacy requirements for long-term insurers by the Financial Services Board (FSB) took effect in June 2010. This is an interim measure in advance of the implementation of the Solvency Assessment and Management framework expected to take effect in 2013. The new requirements significantly impacted on the level of capital required to be carried by our regulated entities in particular by Investment Solutions as the required capital is currently mainly a function of insurance related liabilities. This requirement is irrespective of whether those liabilities are solely as a result of linked investment contracts (as in the case of Investment Solutions where no underwriting risk is taken) or long term insurance liabilities where actual underwriting risk is taken. In addition, the new capital adequacy requirements for financial advisory and intermediary (FAIS) registered businesses as of 31 December 2010 also had a significant impact on the level of cash required to be retained in the businesses to meet these capital requirements. The necessary capital has been introduced as required in these regulated entities throughout the group and further introduction is being made in line with the phasing requirements agreed with the FSB. The net effect of these requirements in the current financial year is in excess of R300 million of additional capital injection across various entities. In most instances, the capital is required to be backed by cash or near cash assets in terms of the regulatory assets spreading requirements which had, and will have, a significant impact on the available free cash resources of the Group. This impact was largely felt in the financial year under review with further, but less onerous, phasing-in requirements over the next two years. As a result of these higher than expected capital requirements in the past financial year, certain payments of interest on the High-yield term loan have been deferred as is allowed under the terms of the loan. It was however, considered more efficient to pay R100 million of the R152 million interest that became due on 18 December 2010 and to instead defer the payment due on 18 June 2011. This more efficiently aligns with the additional capital phasing requirements of Investment Solutions and in our view also results in a better cash flow profile for investors in the term loan. As reported previously, although further impact is expected in future years, these impacts will be far less onerous than this introductory phase. Subsequent to the June 2011 deferral, we would anticipate resuming normal service of the High-yield term loan interest subject to meeting the required financial distribution covenants. Prospects To ensure a sustainable growth trajectory, the group-wide initiatives we have launched are essential to strengthen our institutional capability. In response to these institutional initiatives, it is pleasing to report that many pockets of excellence continue to emerge throughout our companies, here in Africa and in the UK. During the 3rd Quarter of 2010/11 we undertook a further strategic assessment of the group. The purpose of this was to evaluate whether we were still on track to achieve our growth objectives. The result of this has produced a further enhancement to our strategic plan. Core to our strategy is aspiring to a higher purpose of the long-term enhancement of the lives of our clients through impactful service. And it is only through investing in and delivering on our chosen strategies and our growth markets that we will achieve this. This is where we will continue to focus. In responding to these challenges, we will endeavour to continue to protect our profitability and our ability to produce the cash flow requirements necessary to service our capital structure while also driving investment in the growth areas of our business. Balancing both sides of this equation will ensure not only the long-term sustainability of the Group by ultimately achieving the level of top-line revenue growth that we are targeting but will also deliver superior shareholder value creation. This will require significant cost discipline in all parts of the business and will also require very clear prioritisation of investment spend. Periodically, environmental and economic factors outside of our control may dictate where our emphasis should lie. Our strategic growth areas and plans are well defined and managing the pace of transformation of our business in those areas, without forfeiting our strong position in the more mature areas of our business, is of paramount importance. Change in directorate Further to the changes in directorate included in the interim results announcement, the Board regrets to advise of the resignations of Mr P Schmid as a Director of the Company with effect from 15 February 2011 and of Mr K A Mills as Alternate Director to Mr T Matiwaza with effect from 1 April 2011. The Board would like to thank Messrs Schmid and Mills for their valuable contribution. On 9 June 2011 Ms N Kolbe resigned as alternate director to Mr J van Wyk and was appointed as a director of the board and Ms M Mzimba was appointed as alternate director to Mr J van Wyk. Mr H Meyer was appointed to the board on the same date. The board thanks Mesdames Kolbe and Mzimba and Mr Meyer for accepting their new roles. M S Moloko E Chr Kieswetter Chairman Group Chief Executive 14 June 2011 SUMMARY CONSOLIDATED INCOME STATEMENT for the year ended 31 March 2011 31 Mar 31 Mar 2011 2010
Notes Rm Rm Continuing operations Fee and commission income 3 4 846 4 726 Net income from insurance operations 4 368 309 Direct expenses attributable to fee and (647) (586) commission income Operating income net of direct expenses 4 567 4 449 Operating expenses (3 (3 454) 418) Profit from operations before non-trading and 1 113 1 031 capital items Non-trading and capital items 5 (149) (179) Operating profit 964 852 Investment income 68 80 Finance costs 6 (866) (841) Share of net profit of associates (net of 3 2 income tax) Profit before taxation 169 93 Income tax expense (201) (174) Loss for the year from continuing operations (32) (81) Discontinued operations Profit on discontinued operations (net of 7 4 3 income tax) Accumulated loss for the year (28) (78) Loss attributable to: Equity holders (75) (129) Non-controlling interest holders 47 51 (28) (78)
Headline loss per ordinary share (cents) 8 (14) (29) Basic loss per ordinary share (cents) 8 (20) (34) Number of ordinary shares (million) Issued 377 377 Weighted average (from effective date) 377 377 SUMMARY CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME for the year ended 31 March 2011 31 Mar 31 Mar 2011 2010 Notes Rm Rm
Loss for the year (28) (78) Foreign currency translation differences of 10 (142) foreign operations Changes in fair value of cash flow hedges (19) (203) Portion of fair value hedge recycled to 66 60 profit or loss Taxation effect on the fee income hedge - (3) Other comprehensive income/(loss) for the 57 (288) year (net of income tax)
Total comprehensive income/(loss) for the 29 (366) year Total comprehensive loss attributable to: Equity holders (29) (407) Non-controlling interest holders 58 41 Total comprehensive income/(loss) for the 29 (366) year SUMMARY CONSOLIDATED STATEMENT OF FINANCIAL POSITION at 31 March 2011
31 Mar 31 Mar 2011 2010 Notes Rm Rm
ASSETS Financial assets held under multi-manager 183 161 660 investment contracts 483 Financial assets of cell captive insurance 7 738 7 582 facilities Property and equipment 201 205 Purchased and developed computer software 151 166 Goodwill 5 258 5 258 Intangible assets 1 728 1 900 Investments in associates 9 8 7 Deferred tax assets 145 158 Financial assets 426 285 Insurance receivables 713 528 Trade and other receivables 930 1 115 Cash and cash equivalents 3 093 2 480 Assets of disposal group classified as 25 944 held for sale Total assets 203 182 288 899
EQUITY AND LIABILITIES Equity holders` funds 2 142 2 171 Non-controlling interest 172 179 Total equity 2 314 2 350 Financial liabilities held under multi- 183 161 614 manager investment contracts 452 Liabilities of cell captive insurance 7 738 7 582 facilities Borrowings 5 828 5 597 Employee benefits 165 158 Deferred tax liabilities 574 615 Provisions 392 650 Operating lease liability 67 103 Deferred income 120 107 Insurance payables 2 148 1 610 Trade and other payables 1 101 1 074 Liabilities of disposal group classified - 828 as held for sale Total liabilities 201 179 938 585 Total equity and liabilities 203 182 288 899 Total equity per above 2 314 2 350 Number of ordinary share in issue 377 377 (millions) Net asset value per ordinary share (cents) 614 623 SUMMARY CONSOLIDATED STATEMENT OF CASH FLOWS for the year ended 31 March 2011 31 Mar 31 Mar 2011 2010
Rm Rm CASH FLOWS FROM OPERATING ACTIVITIES Cash generated from operations 1 253 1 291 Net finance costs paid (315) (318) Cash settlement of cash management and (16) (36) employee benefit commitments Movement in working capital and insurance 382 (113) balances Taxation paid (236) (220) Net cash inflow from operating activities 1 068 604 before cash flows from policyholder investment contracts Cash flows from policyholder investment 845 (11 887) contracts Net cash inflow/(outflow) from operating 1 913 (11 283) activities CASH FLOWS FROM INVESTING ACTIVITIES Net movement in subsidiaries and 69 45 businesses disposed Net movement in financial assets (225) (53) Proceeds from sale of other financial 69 5 assets Proceeds on disposal of property and 2 58 equipment Capital expenditure for the year (95) (95) Net cash outflow from investing activities (180) (40) CASH FLOWS FROM FINANCING ACTIVITIES Net borrowings repaid (239) (694) Proceeds on foreign currency swap - 374 agreements closed out Payments to non-controlling interest (25) (67) Net cash outflow from financing activities (264) (387)
Net cash (outflow)/inflow from (82) 48 discontinued operations
Net movement in cash and cash equivalents 1 387 (11 662) Cash and cash equivalents at beginning of 20 690 32 493 year Foreign subsidiaries translation (11) (141) adjustment CASH AND CASH EQUIVALENTS AT END OF YEAR 22 066 20 690 Analysed as follows: Cash and cash equivalents of discontinued 17 99 operations Cash and cash equivalents of continuing 3 093 2 480 operations Cash held under multimanager investment 18 469 17 393 contracts Cash held under cell captive insurance 487 718 facilities 22 066 20 690 SUMMARY CONSOLIDATED STATEMENT OF CHANGES IN EQUITY for the year ended 31 March 2011
Share Non- Accumu- Equity Non- Total capital distribut lated holders` controlli equity and able loss ng premium reserve interest
Rm Rm Rm Rm Rm Rm At 31 March 3 261 (47) (636) 2 578 205 2 783 2009 Loss for the - - (129) (129) 51 (78) year Other - (278) - (278) (10) (288) comprehensive loss Total - (278) (129) (407) 41 (366) comprehensive loss Movement in - 12 (12) - - - contingency reserve for short-term insurance company Other - - - - (67) (67) movements in non- controlling interest At 31 March 3 261 (313) (777) 2 171 179 2 350 2010
Loss for the - - (75) (75) 47 (28) year Other - 46 - 46 11 57 comprehensive income Total - 46 (75) (29) 58 29 comprehensive loss Movement in - 15 (15) - - - contingency reserve for short-term insurance company Other - - - - (65) (65) movements in non- controlling interest At 31 March 3 261 (252) (867) 2 142 172 2 314 2011 SEGMENTAL RESULTS for the year ended 31 March 2011 Operating income Profit from operations net of direct before non-trading and product cost capital items
31 Var. 31 31 Mar Var. 31 Mar Mar Mar 2011 % 2010 2011 % 2010
Africa (Rm) SA Risk & Insurance 1 120 8% 1 041 299 9% 275 Services SA Financial Services 1 339 5% 1 276 303 0.3% 302 Investment Solutions 484 11% 437 269 9% 247 AfriNet (Africa 307 6% 290 69 (3%) 71 excluding-South Africa) Total Africa (Rm) 3 250 7% 3 044 940 5% 895 International (GBPm) Financial Services 115.0 3% 111.6 15.3 31% 11.7 Investment Solutions 3.4 21% 2.8 0.3 250% (0.2) Total International 118.4 4% 114.4 15.6 36% 11.5 (GBPm) Total International (Rm) 1 317 (6%) 1 405 173 27% 136 Total Group (Rm) 4 567 3% 4 449 1 113 8% 1 031 Depreciation & Assets
Amortisation 31 Var. 31 31 Mar Var. 31 Mar Mar Mar 2011 % 2010 2011 % 2010
Africa (Rm) SA Risk & Insurance 14 15 10 215 9 670 Services SA Financial Services 17 15 28 976 22 700 Investment Solutions 3 2 167 891 150 517 AfriNet (Africa 6 6 2 013 1 656 excluding-South Africa) Total Africa (Rm) 40 8% 38 209 095 13% 184 543 International (GBPm) Financial Services 1.4 1.4 112 102 Investment Solutions - - 1 454 1 010 Total International 1.4 - 1.4 1 566 41% 1 112 (GBPm) Total International (Rm) 16 (11%) 18 17 027 38% 12 330 Unallocated: Corporate Services 36 36 1 099 1 554 Goodwill - - 5 258 5 258 Consolidation - - (28 580) (21 397) elimination
Total Group (Rm) 92 92 203 899 12% 182 288 NOTES for the year ended 31 March 2011 1. Basis of preparation These summary preliminary financial statements have been derived from the audited group annual financial statements in accordance with the requirements of Section 8.57 of the JSE Limited Listings Requirements. The preliminary group annual financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS) and in the manner required by the Companies Act of South Africa. These summary preliminary financial statements have been prepared in terms of IAS34, Interim Financial Reporting.
The accounting policies applied in the preparation of these preliminary results are consistent with those detailed in the group financial statements issued by Alexander Forbes Equity Holdings (Proprietary) Limited for the year ended 31 March 2010. During the year, the group adopted all the IFRS and interpretations being effective and deemed applicable to the group. None of these had a material impact on the results of the group. The results have been audited by PricewaterhouseCoopers Inc and a copy of their unqualified audit opinion is available at the company`s registered office. 31 Mar 31 Mar 2011 2010
2. Exchange rates The income statements and balance sheets of significant foreign subsidiaries have been translated to Rands as follows: Weighted average R:GBP rate 11.1 12.3 Closing R:GBP rate 10.9 11.1 31 Mar 31 Mar 2011 2010 Rm Rm
3. Fee and commission Income Brokerage fees and commission income 600 600 Fee income from consulting and 3 045 3 047 administration services Revenue from investment activities 1 123 1 000 Interest income from lending operations 30 20 Operational interest income 30 37 Other 18 22 Fee and commission income 4 846 4 726 4. Net income from insurance operations Insurance premiums earned 4 462 3 481 Less: amounts ceded to reinsurers (3 132) (2 416) Investment income from insurance operations 107 128 Less: insurance claims and withdrawals (2 834) (2 228) Plus: insurance claims and benefits covered 1 765 1 344 by reinsurance contracts Net income from insurance operations 368 309
31 Mar 31 Mar 2011 2010 Rm Rm
5. Non-trading and other capital items Non trading: Professional indemnity insurance cell (26) 26 Amortisation of intangible assets (187) (191) arising from business combination Fees relating to High-yield term loan 3 (25) restructure Movements in provisions relating to 82 30 historical client settlements, claims and warrantees Capital items: Goodwill impairment losses - (75) Capital gain on sale of subsidiary & (21) 56 other Total impairment losses and other capital (149) (179) items 6. Finance costs Finance costs derived from financial liabilities classified and carried at amortised costs: Interest on term debt issued (774) (660) Amortisation of debt raising fees (13) (12) capitalised to borrowings Write-off of debt raising fees capitalised - (65) Interest on proposed client settlements (6) (20) Capacity fee revolving credit facility (2) (14) Interest on other borrowings (17) (11) (812) (782) Finance cost derived from financial liabilities designated as fair value through profit or loss: Fair value adjustment on put and call (54) (59) options Total finance costs (866) (841)
7. Discontinued operations The group has discontinued certain non core business divisions as part of its strategic plan. These businesses were classified as discontinued operations in the previous financial reporting year. The sales processes of all these businesses previously classified as discontinued operations have now been concluded. Based on the requirements of IFRS 5 the comparative income statement has been re-presented to show the discontinued operation separately from continuing operations. Assets and liabilities held at year end in discontinued operations have been classified as assets and liabilities of disposal group held for sale. The segmental report has also been re-presented to show the effect of discontinued operations.
8. Calculation of headline loss per share 8.1 Basic loss per ordinary share Basic loss per share is calculated by dividing the loss for the year attributable to equity holders by the weighted average number of ordinary shares in issue during the year. 8.2 Headline loss per ordinary share Headline loss per share is calculated by excluding all non- trading and capital gains and losses from the loss attributable to equity holders and dividing the resultant headline earnings/loss by the weighted average number of ordinary shares in issue during the year. Headline earnings/loss are defined in Circular 3/2009 issued by the South African Institute of Chartered Accountants.
31 Mar 31 Mar 2011 2010 Rm Rm
8. Calculation of headline loss per share (continued) 8.3 Calculation of headline loss per share Loss attributable to equity holders (IAS 33 (75) (129) earnings) Adjusting items - Impairment losses and other capital items 21 19 - Tax effect on above adjustment - - Headline attributable loss for the year (54) (110) Weighted average number of shares (from 377 377 effective date) Basic losses per share (cents) (20) (34)
Headline losses per share (cents) (14) (29) 9. Investments in associates Carrying value in balance sheet 8 7 Directors` valuation of associates 23 24 10. Capital expenditure for the year 95 95 11. Operating lease commitments Due within one year 195 192 Thereafter 1 798 501 Total operating lease commitments 1 993 693 Capital expenditure and commitments will be funded from internal cash resources. Directors: Independent directors: D Konar, H P Meyer, V R Ngalwana, B Petersen Non-executive directors: A C de Beer (Alternate), J C E Douin (Alternate), L Hall-Kimm, N C Kolbe, T Matiwaza, M Z Mzimba (Alternate), M C Ramaphosa, A Roux, J A van Wyk Executive directors: M S Moloko (Chairman), E Chr Kieswetter (Group Chief Executive), D M Viljoen (Group Finance Director) Company secretary & Investor relations: J E Salvado Registered office: Alexander Forbes Place, 61 Katherine Street, Sandown, Sandton, 2196 Transfer secretaries: Computershare Investor Services (Pty) Limited Ground Floor, 70 Marshall Street, Johannesburg PO Box 61051, Marshalltown, 2107 Sponsor: RAND MERCHANT BANK (A division of FirstRand Bank Limited) 1 Merchant Place, corner Fredman Drive and Rivonia Road, Sandton, 2196 Independent auditors: PricewaterhouseCoopers Inc 2 Eglin Road, Sunninghill, 2157 Date: 14/06/2011 13:03:01 Supplied by www.sharenet.co.za Produced by the JSE SENS Department. The SENS service is an information dissemination service administered by the JSE Limited (`JSE`). The JSE does not, whether expressly, tacitly or implicitly, represent, warrant or in any way guarantee the truth, accuracy or completeness of the information published on SENS. The JSE, their officers, employees and agents accept no liability for (or in respect of) any direct, indirect, incidental or consequential loss or damage of any kind or nature, howsoever arising, from the use of SENS or the use of, or reliance on, information disseminated through SENS.

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