Facebook contractor hikes pay for Indian content reviewers
By Munsif Vengattil and Paresh Dave
BENGALURU/SAN FRANCISCO, Aug 19 (Reuters) - Facebook
contractor Genpact has raised minimum wages for the
content moderation teams it runs for the Silicon Valley firm in
India, the latest sign of improvement for workers after reports
of stressful conditions at the social network's sites globally.
Facebook Inc has unveiled several initiatives in the
past six months to support wellbeing in teams doing the
sometimes grueling and repetitive work of wading through
billions of potentially harmful or violent posts on its
Reuters reported in February on a group of workers at
Genpact's offices in the southern Indian city of Hyderabad, who
described the work they did as underpaid, stressful and
Facebook at that time rejected the Hyderabad employees'
assertions about low pay, saying it paid competitive wages for
the Indian market.
Two sources familiar with the matter told Reuters on Friday
that Genpact has since more than doubled minimum salaries for
new recruits to its Facebook teams to 250,000 Indian rupees
($3,503) a year.
Based on job adverts and employee paystubs, Reuters reported
earlier that the starting salary for some graduate content
moderators was just 100,000 Indian rupees ($1,401).
"We can confirm that Genpact did recently raise salaries for
our team in India that supports Facebook as part of an annual
review process that emphasizes paying a competitive market
rate," the India-based technology outsourcing company said,
responding to Reuters questions.
As of February, Genpact employed more than 1,600 employees
in its Facebook teams in Hyderabad, more than 10% of the 15,000
the social network said were working on content moderation
One of the sources said that the recent hikes applied only
to new recruits and were not applicable to existing workers.
Both Facebook and Genpact declined to comment on the details
of the increase in pay, but the Indian company added in its
statement that the rise "reinforces our commitment to our
employees and helps us attract and retain top talent."
Facebook in May raised minimum wages for U.S. content
moderators to $18 to $22 per hour depending on location from $15
nationwide, and last week said it is still studying increases in
The Genpact unit in Hyderabad reviews posts in English as
well as a host of Indian languages, Arabic, and some Afghan and
Asian tribal dialects, according to Facebook.
($1 = 71.3750 Indian rupees)
(Reporting by Munsif Vengattil in Bengaluru and Paresh Dave in
San Francisco; writing by Patrick Graham, editing by Saumyadeb
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