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CLIENTELE LIMITED - Condensed unaudited group results for the six months ended 31 December 2016

Release Date: 20/02/2017 17:00
Code(s): CLI     PDF:  
Wrap Text
Condensed unaudited group results for the six months ended 31 December 2016

Clientèle Limited
(Registration number 2007/023806/06)
Share code: CLI ISIN: ZAE000117438

Condensed unaudited group results
For the six months ended 31 December 2016

Diluted headline earnings per share increased by 10% to 66.45 cents
Net insurance premiums increased by 7% to R924.7 million
Annualised return on average shareholders' interest of 55%
Value of New Business of R246.7 million
Recurring Embedded Value Earnings of R340.0 million
Annualised Recurring Return on Embedded Value of 13.9%


Comments
Introduction

The ongoing challenging economic environment continues to negatively affect Clientèle Limited's ("Clientèle's") target market. New business
volumes for the period, although slightly higher than the comparative period, were below expectation. This together with withdrawals which
were higher than assumption have impacted the Clientèle Group ("The Group") results for the period. Investment markets continue to be
characterised by volatility and poor returns.


Operating Results
Group Statement of Comprehensive Income

Net insurance premiums increased by 7% to R924.7 million driven by the prior periods' production and higher average premiums. Expenses,
which increased by 5%, were well controlled, and this, together with the increase in net premium income contributed to diluted headline
earnings per share increasing by 10% to 66.45 cents compared to 60.50 cents achieved for the same period last year.

Net insurance benefits and claims of R172.9 million (2015: R156.2 million) were 11% higher than the comparative period.

Investment returns of R35.5 million (2015: R13.4 million), although 165% higher than the comparative period's return and better than the
return on the ALSI of negative 1.6% over this period were, nevertheless, disappointing.

Headline earnings for the Group increased by 9% to R222.2 million (2015: R203.1 million) which has resulted in an annualised return on
average shareholders' interest of 55% (2015: 58%).


Group Embedded Value and Value of New Business

The higher withdrawals and subdued production have negatively impacted Recurring Embedded Value Earnings ("REVE") which reduced by
27% to R340.0 million (2015: R463.6 million). The Group Embedded Value ("EV") increased to R5.2 billion from R4.4 billion at 31 December
2015.

The Value of New Business ("VNB") has been negatively impacted by the factors referred to above which, offset to some extent by a reduction
in the risk discount rate ("RDR"), has resulted in a decrease in VNB of 18% to R246.7 million (2015: R300.9 million).

New business profit margins have also declined to 19.2% (2015: 26.1%).

The Group follows a conservative accounting practice of eliminating negative reserves. As acquisition costs are expensed upfront, the recovery
of these costs and the profits are deferred over the policy life. The present value of this discretionary margin amounts to R2.9 billion (2015:
R2.5 billion).

These results should be viewed in the context of the RDR of 12.3% p.a., compared to 13.4% p.a. at December 2015, and 12.1% p.a. at
June 2016. The RDR calculation is comprehensively explained in the Group EV results section of the results and a sensitivity analysis is also
provided.


Segment Results
Clientèle Life - Long-term insurance

Clientèle Life's Long-term insurance segment remains the major contributor to the Group's performance. Its VNB accounts for 74% (2015:
77%) of the Group's VNB or R183.7 million (2015: R232.2 million), a decrease of 21% from the comparative period. It recorded REVE of
R282.4 million (2015: R345.8 million) for the period, a decrease of 18%. The segment generated R191.8 million (2015: R175.1 million) net
profit for the period, an increase of 10%.

Clientèle General Insurance (Clientèle Legal) - Short-term insurance

Clientèle Legal's VNB of R60.5 million (2015: R66.7 million) decreased by 9% mainly due to withdrawal experience which was higher than
assumption for the period. The withdrawal experience also impacted its REVE of R60.2 million (2015: R116.6 million), a decrease of 48%.
Nevertheless, net profit for the period increased to R30.0 million (2015: R25.1 million), an increase of 20% on the back of strong new business
in prior periods.


Outlook

Management's immediate focus is on reducing withdrawals and increasing production volumes, with the aim of returning these to expected
levels. The majority of the increase in withdrawals is due to an increase in spurious debit order disputes by policyholders. Clientèle is engaged
in positive and constructive discussions with the Payments Association of South Africa ("PASA"), the Association for Savings and Investment
South Africa ("ASISA") and individual Banks in this regard to achieve an outcome which is in the best interests of policyholders and Clientèle.
Management has taken action and will continue to address the production volumes which are largely within Management's influence and
control. The Board supports Management in this endeavour as they continue to focus on a deeper understanding of customer's needs,
personal circumstances and behaviour, together with maintaining high customer service levels and the production of quality and sustainable
business.

During the period Clientèle launched an agency distribution channel and a broker distribution channel and is encouraged by the progress to
date.

The Group remains committed to providing products that are relevant and meet policyholder's needs and delivering these to the market
conveniently and efficiently as well as creating and nurturing mutually beneficial partnerships with all its stakeholders that add value on a
sustainable basis. The Board is convinced that there remain attractive opportunities for growth and value creation in the Group's target
market.

By order of the Board

G Q Routledge            B W Reekie
Chairman                 Managing Director

Sandton
20 February 2017


Condensed Group Statement of Comprehensive Income

                                                                                               Six months                      Audited
                                                                                                 ended                      Year ended
                                                                                              31 December                      30 June
                                                                                            2016         2015            %
(R'000's)                                                                                 Actual       Actual       Change        2016

Revenue
Insurance premium revenue                                                                989,545      921,408            7   1,852,516
Reinsurance premiums                                                                     (64,806)     (59,191)                (126,525)
Net insurance premiums                                                                   924,739      862,217            7   1,725,991
Other income                                                                              77,436       81,801                  157,495
Interest income                                                                           19,287        8,370                   21,209
Fair value adjustment to financial assets at fair value through profit or loss            35,500       13,381                  120,916
Net income                                                                             1,056,962      965,769            9   2,025,611
Net insurance benefits and claims                                                       (172,868)    (156,180)                (325,777)
Decrease in policyholder liabilities under insurance contracts                            20,312       16,757                    8,780
Decrease in reinsurance assets                                                               (78)        (161)                    (226)
Fair value adjustment to financial liabilities at fair value through profit or loss -
investment contracts                                                                     (37,579)     (20,697)                 (90,401)
Interest expense                                                                          (4,863)         (50)                  (4,135)
Reversal of impairment                                                                        65        1,541                   12,349
Operating expenses                                                                      (553,393)    (526,736)           5  (1,061,901)
Profit before tax                                                                        308,558      280,243           10     564,300
Tax                                                                                      (86,161)     (76,617)                (149,579)
Net profit for the period                                                                222,397      203,626            9     414,721
Attributable to:
Non-controlling interest - ordinary shareholders                                              58          672                    4,235
Equity holders of the Group - ordinary shareholders                                      222,339      202,954           10     410,486
Net profit for the period                                                                222,397      203,626            9     414,721
Other comprehensive income:
Gains on property revaluation#                                                                                                   8,727
Income tax relating to gains on property revaluation                                                                            (9,544)
Other comprehensive income for the period - net of tax                                         -            -                     (817)
Total comprehensive income for the period                                                222,397      203,626            9     413,904
Attributable to:
Non-controlling interest - ordinary shareholders                                              58          672                    4,235
Equity holders of the Group - ordinary shareholders                                      222,339      202,954           10     409,669
# Items that cannot be recycled to profit or loss.


Condensed Group Statement of Financial Position

                                                                                                                         Audited
                                                                                               31 December               30 June
(R'000's)                                                                                  2016            2015             2016

Assets
Intangible assets                                                                         37,238          26,897          36,435
Property and equipment                                                                    47,151          41,762          47,509
Owner-occupied properties^                                                               410,752         392,139         408,651
Deferred tax                                                                              37,797          33,079          45,666
Inventories                                                                                2,080           1,999           1,148
Reinsurance assets                                                                         2,711           2,854           2,789
Financial assets held at fair value through profit or loss                             1,611,044       1,841,809       1,854,928
Financial assets at amortised cost**                                                     276,426               -         264,023
Loans and receivables including insurance receivables                                     40,935          52,181          44,396
Current tax                                                                                3,991             269           1,459
Cash and cash equivalents                                                                255,389         244,159         209,848
Total assets                                                                           2,725,514       2,637,148       2,916,852
Total equity and reserves                                                                761,835         650,819         865,548
Liabilities
Policyholder liabilities under insurance contracts                                       669,789         682,125         690,102
Financial liabilities at fair value through profit or loss - investment contracts        882,048         905,300         909,819
Financial liabilities - loans at amortised cost*                                         113,076          93,999          98,932
Employee benefits                                                                         81,965         104,978         139,586
Deferred tax                                                                              35,904          25,574          38,977
Accruals and payables including insurance payables                                       174,178         160,473         168,469
Current tax                                                                                6,719          13,880           5,419
Total liabilities                                                                      1,963,679       1,986,329       2,051,304
Total equity and liabilities                                                           2,725,514       2,637,148       2,916,852

^     Owner-occupied properties are disclosed at level 3 in the fair value measurement hierarchy.
      Zero coupon fixed deposits held in African Bank Limited have been classified as financial assets at amortised cost. The fair value
      approximates amortised cost. In the prior year the assets were held at fair value through profit or loss and disclosed at level 3 in the fair
**    value measurement hierarchy.
*     The increase in loans at amortised cost relates to financing of owner-occupied properties.


Tax

                                                                                                               Six months             Audited
                                                                                                                  ended            Year ended
                                                                                                               31 December            30 June
(R'000's)                                                                                                  2016          2015            2016

Current and deferred tax                                                                                (85,420)      (74,666)       (146,708)
Capital gains tax                                                                                          (741)       (1,951)         (2,400)
Underprovision in prior periods                                                                               -             -            (471)
Tax                                                                                                     (86,161)      (76,617)       (149,579)
The Individual Policyholder Fund has an estimated tax loss of R2.8 billion (2015: R2.9 billion)


Reconciliation of Net Profit to Headline Earnings

                                                                                                         Six months                   Audited
                                                                                                           ended                   Year ended
                                                                                                        31 December                   30 June
                                                                                                                                %
(R'000's)                                                                                            2016          2015    Change        2016

Net profit for the period attributable to equity holders of the Group                             222,339       202,954        10     410,486
(Less)/Add : (Profit)/Loss on disposal of property and equipment                                     (173)          108                    81
Headline earnings for the period                                                                  222,166       203,062         9     410,567



Ratios per Share



                                                                                                        Six months                    Audited
                                                                                                          ended                    Year ended
                                                                                                       31 December                    30 June
                                                                                                                                %
(Cents)                                                                                              2016        2015      Change        2016

Headline earnings per share                                                                         66.94       61.40           9      124.00
Diluted headline earnings per share                                                                 66.45       60.50          10      122.99
Earnings per share                                                                                  67.00       61.36           9      123.98
Diluted earnings per share                                                                          66.50       60.47          10      122.97
Net asset value per share                                                                          229.38      196.58          17      260.86
Diluted net asset value per share                                                                  227.88      193.90          17      259.29
Dividends per share - paid                                                                         100.00       90.00          11       90.00
Dividends per share - declared                                                                          -           -                  100.00
Ordinary shares in issue ('000)                                                                   332,122     331,075                 331,806
Weighted average ordinary shares ('000)                                                           331,870     330,739                 331,093
Diluted average ordinary shares ('000)                                                            334,320     335,644                 333,809


Condensed Group Statement of Cash Flows

                                                                                                             Six months               Audited
                                                                                                                ended              Year ended
                                                                                                            31 December               30 June
(R'000's)                                                                                                 2016            2015           2016

Cash flows from operating activities                                                                    53,131          71,363         73,061
Profit from operations adjusted for non-cash items                                                     324,720         341,719        645,910
Working capital changes                                                                                (71,230)        (69,629)       (51,906)
Separately disclosable items 1                                                                         (46,485)        (37,249)       (99,959)
Decrease in financial liabilities 2                                                                    (65,350)        (57,733)      (122,918)
Net disposal of investments 3                                                                          279,384         223,059         59,375
Interest received                                                                                       38,377          30,072         63,421
Dividends received                                                                                       8,108           7,177         36,538
Dividends paid                                                                                        (331,796)       (297,707)      (297,713)
Tax paid                                                                                               (82,597)        (68,346)      (159,687)
Cash flows from investing activities 4                                                                 (16,870)       (109,965)      (146,854)
Cash flows from financing activities 5                                                                   9,280          58,822         59,702
Net increase/(decrease) in cash and cash equivalents                                                    45,541          20,220        (14,091)
Cash and cash equivalents at beginning of the period                                                   209,848         223,939        223,939
Cash and cash equivalents at end of the period                                                         255,389         244,159        209,848

1.   Interest and dividends received.
2.   Financial liabilities - investment contracts.
3.   Investments in respect of insurance operations and investment contracts.
4.   Mainly relates to the acquisition of intangible assets, property and equipment.
5.   External funding for new office building development.



Notes to the Results

The results have not been reviewed or audited by the Group's auditors, PricewaterhouseCoopers Incorporated.

The change in policyholder liabilities has been based on best estimates after providing for compulsory and discretionary margins and has been
reviewed by the Group's internal Statutory Actuary.

The Condensed Group Results were prepared under the supervision of Mr I B Hume (CA(SA), ACMA), the Group Financial Director.


Capital and Other Commitments

During the 2016 financial year Clientèle Limited provided financial assistance resulting in a net exposure through guarantees of R45 million for
the purchase of approximately 3.92% of Clientèle's issued shares ("ordinary Shares") by Yellowwoods Trust Investments (Pty) Ltd ("YTI") a
wholly owned subsidiary of the Hollard Foundation Trust, a BBBEE Trust.

During the current period Clientèle Limited provided further financial assistance through the issuance of a guarantee in the amount of R223
million (with a net unhedged exposure of R155 million) in respect of additional Ordinary Shares which YTI purchased or will purchase, the
majority of which have already been purchased.


Related Party Transactions

Transactions between Clientèle Limited and its subsidiaries have been eliminated on consolidation. There were no material related party
transactions during the period except for financial assistance provided to the Group's wholly-owned subsidiary, Clientèle Properties East in
respect of the new office building development.

Financial Assets and Liabilities held at Fair Value through Profit or Loss - Fair Value Hierarchy Disclosure

The following table presents the Group's financial assets and liabilities that are measured at fair value through profit or loss at 31 December 2016:

(R'000's)                                                                              Level 1       Level 2        Level 3             Total
Assets
Listed equity securities                                                               495,431                                        495,431
Unlisted equity securities                                                                             3,850                            3,850
Promissory notes and fixed deposits                                                                  520,106        153,206           673,312
Funds on deposit                                                                                     329,841                          329,841
Fixed interest securities                                                                             40,973          3,773            44,746
Government and public authority bonds                                                                 63,864                           63,864
Total assets                                                                           495,431       958,634        156,979         1,611,044
Liabilities
Financial liabilities at fair value through profit or loss                                           728,842        153,206           882,048
Total liabilities                                                                                    728,842        153,206           882,048


Policyholders' linked exposure to African Bank Limited (ABL) through investments in zero coupon fixed deposits of R153.2 million as at 31 December 2016
are disclosed at level 3 on the fair value hierarchy as values are estimated indirectly using valuation techniques or models. Key inputs include the zero coupon
risk free yield curve.


Accounting Policies
Statement of compliance

The condensed consolidated interim Financial Statements are prepared in accordance with the JSE Listings Requirements for interim reports and the
requirements of the Companies Act, Act 71 of 2008, of South Africa. The Listings Requirements require interim reports to be prepared in accordance with the
framework concepts, the measurement and recognition requirements of International Financial Reporting Standards ("IFRS"), the SAICA Financial Reporting
Guides as issued by the Accounting Practices Committee and Financial Pronouncements as issued by the Financial Reporting Standards Council and must
also, as a minimum, contain the information required by IAS 34 Interim Financial Reporting.

The accounting policies applied in the preparation of the condensed consolidated interim Financial Statements are in terms of IFRS and are consistent with
those applied in the previous consolidated annual Financial Statements.

The preparation of the condensed consolidated interim Financial Statements in accordance with IFRS requires the use of certain critical accounting estimates
and judgments. The reported amounts in respect of the Group's insurance contracts, employee benefits and unquoted financial instruments are affected by
accounting policies and judgments.

There was no major impact due to changes in previous assumptions and estimates used in deriving the amounts referred to above, besides the impact on
estimates affected by the increase in the valuation interest rate.


Segment Information

The Group's results are analysed across South Africa ("SA") - geographical segment.

The Group's main operating segments are Long-term insurance, Investment contracts, Short-term insurance and Other (which is predominantly Clientèle
Loans Direct). The vast majority of policies written are in respect of individuals.


Segment Assets and Liabilities

                                                                                                                              Audited
                                                                                                         31 December          30 June
(R'000's)                                                                                             2016         2015          2016

Assets
Long-term insurance                                                                              1,640,388    1,569,160     1,791,430
Investment contracts                                                                               882,586      905,916       910,647
Short-term insurance                                                                               209,777      174,933       216,278
Other                                                                                                4,229       12,694         6,749
Inter segment                                                                                      (11,466)     (25,555)       (8,252)
Total Group Assets                                                                               2,725,514    2,637,148     2,916,852
Liabilities
Long-term insurance                                                                              1,041,265    1,035,335     1,085,912
Investment contracts                                                                               882,048      905,300       909,819
Short-term insurance                                                                                51,572       50,456        60,852
Other                                                                                                  260       20,793         2,973
Inter segment                                                                                      (11,466)     (25,555)       (8,252)
Total Group Liabilities                                                                          1,963,679    1,986,329     2,051,304



Segment Statements of Comprehensive Income

                                                                                                                 Inter
                                                                                                               segment
                                                         Long-term     Investment   Short-term                (revenue)/
(R'000's)                                                insurance      contracts    insurance      Other      expense          Group
31 December 2016
Insurance premium revenue                                  819,777                     169,768                                989,545
Reinsurance premiums                                       (64,806)                                                           (64,806)
Net insurance premiums                                     754,971                     169,768                                924,739
Other income                                                77,673          4,516          728        178       (5,659)        77,436
Interest income                                             18,567                         578        142                      19,287
Fair value adjustment to financial assets at fair
value through profit or loss                                (5,973)        37,579        3,894                                 35,500
Segment income                                             845,238         42,095      174,968        320       (5,659)     1,056,962
Segment expenses and claims                               (578,939)       (41,534)    (133,538)       (52)       5,659       (748,404)
Net insurance benefits and claims                         (152,789)                    (20,079)                              (172,868)
Decrease/(increase) in policyholder liabilities
under insurance contracts                                   20,418                        (106)                                20,312
Decrease in reinsurance assets                                 (78)                                                               (78)
Fair value adjustment to financial liabilities at fair
value through profit or loss                                              (37,579)                                            (37,579)
Interest expense                                            (4,863)                                                            (4,863)
Reversal of impairment of advances                                                                     65                          65
Operating expenses                                        (441,627)        (3,955)    (113,353)      (117)       5,659       (553,393)

Profit before tax                                          266,299            561       41,430        268            -        308,558
Tax                                                        (74,514)          (157)     (11,415)       (75)                    (86,161)
Net profit for the period                                  191,785            404       30,015        193            -        222,397
Attributable to:
Non-controlling interest - ordinary shareholders                                                       58                          58
Equity holders of the Group - ordinary
shareholders                                               191,785            404       30,015        135            -        222,339
31 December 2015
Insurance premium revenue                                  774,783                     146,625                                921,408
Reinsurance premiums                                       (59,191)                                                           (59,191)
Net insurance premiums                                     715,592                     146,625                                862,217
Other income                                                78,903          4,710          239        659       (2,710)        81,801
Interest income                                              6,805                         679      2,153       (1,267)         8,370
Fair value adjustment to financial assets at fair
value through profit or loss                                (7,875)        20,697          559                                 13,381
Segment income                                             793,425         25,407      148,102      2,812       (3,977)       965,769
Segment expenses and claims                               (551,333)       (23,633)    (113,968)      (569)       3,977       (685,526)
Net insurance benefits and claims                         (140,879)                    (15,301)                              (156,180)
Decrease/(increase) in policyholder liabilities
under insurance contracts                                   17,347                        (590)                                16,757
Decrease in reinsurance assets                                (161)                                                              (161)
Fair value adjustment to financial liabilities at fair
value through profit or loss                                              (20,697)                                            (20,697)
Interest expense                                                                                   (1,317)       1,267            (50)
Reversal of impairment of advances                                                                  1,541                       1,541
Operating expenses                                        (427,640)        (2,936)     (98,077)      (793)       2,710       (526,736)
Profit before tax                                          242,092          1,774       34,134      2,243            -        280,243
Tax                                                        (67,036)          (497)      (9,084)                               (76,617)
Net profit for the period                                  175,056          1,277       25,050      2,243            -        203,626
Attributable to:
Non-controlling interest - ordinary shareholders                                                      672                         672
Equity holders of the Group - ordinary
shareholders                                               175,056          1,277       25,050      1,571            -        202,954


Condensed Group Statement of Changes in Equity

                                                                                                                                        SAR and
                                                                                        Common                                     Bonus Rights                     Non-
                                                             Share          Share      control       Sub-     Retained     Schemes         NDR:       Sub-   controlling
(R'000's)                                                  capital        premium      deficit      total     earnings     Reserve* Revaluation      total      interest       Total

Balance as at 1 July 2015                                    6,613        310,185     (220,273)    96,525      552,882      27,699       66,191    743,297        (3,102)    740,195
Ordinary dividends                                                                                            (297,759)                           (297,759)                 (297,759)
Total comprehensive income                                                                                     202,954                             202,954           672     203,626
- Net profit for the year                                                                                      202,954                             202,954           672     203,626
Shares issued                                                    9          7,859                   7,868                                            7,868                     7,868
SAR and Bonus Rights Schemes allocated                                                                                       4,757                   4,757                     4,757
Transfer from shares issued                                                                                     (5,959)     (1,909)                 (7,868)                   (7,868)
Balance as at 31 December 2015                               6,622        318,044     (220,273)   104,393      452,118      30,547       66,191    653,249        (2,430)    650,819
Balance as at 1 January 2016                                 6,622        318,044     (220,273)   104,393      452,118      30,547       66,191    653,249        (2,430)    650,819
Total comprehensive income                                                                                     207,532                     (817)   206,715         3,563     210,278
- Net profit for the period                                                                                    207,532                             207,532         3,563     211,095
- Other comprehensive income/(expense)                                                                                                     (817)      (817)                     (817)
Shares issued                                                   14         10,831                  10,845                                           10,845                    10,845
SAR and Bonus Rights Schemes allocated                                                                                       4,451                   4,451                     4,451
Transfer from shares issued                                                                                     (4,371)     (6,474)                (10,845)                  (10,845)
Balance as at 30 June 2016                                   6,636        328,875     (220,273)   115,238      655,279      28,524       65,374    864,415         1,133     865,548
Balance as at 1 July 2016                                    6,636        328,875     (220,273)   115,238      655,279      28,524       65,374    864,415         1,133     865,548
Ordinary dividends                                                                                            (331,897)                           (331,897)                 (331,897)
Total comprehensive income                                                                                     222,339                             222,339            58     222,397
- Net profit for the period                                                                                    222,339                             222,339            58     222,397
Share issued                                                     6          4,866                   4,872                                            4,872                     4,872
SAR and Bonus Rights Schemes allocated                                                                                       5,787                   5,787                     5,787
Transfer from shares issued                                                                                     (1,083)     (3,789)                 (4,872)                   (4,872)
Balance as at 31 December 2016                               6,642        333,741     (220,273)   120,110      544,638      30,522       65,374    760,644         1,191     761,835

* SAR Scheme - the Clientèle Limited Share Appreciation Rights Scheme
* Bonus Rights Scheme - the Clientèle Limited Bonus Rights Scheme
* 0.3 million shares were issued during the period (2015: 0.4 million) in terms of the SAR and Bonus Rights Schemes


Group Embedded Value results
Group Embedded Value

The Embedded Value ("EV") represents an estimate of the value of the Group, exclusive of goodwill attributable to future new business. The EV
comprises:

- the Free Surplus; plus,
- the Required Capital identified to support the in-force business; plus,
- the Present Value of In-force ("PVIF") business; less,
- the Cost of Required Capital ("CoC").

The PVIF business is the present value of future after-tax profits arising from covered business in force as at 31 December 2016.

All material business written by the Group has been covered by EV Methodology as outlined in Advisory Practice Notice, APN 107 of the
Actuarial Society of South Africa, including:

- All long-term insurance business regulated in terms of the Long-term Insurance Act, 1998;
- Legal insurance business where EV Methodology has been used to determine future shareholder entitlements;
- Annuity income arising from non-insurance contracts where EV Methodology has been used to determine future shareholder entitlements; and
- Loans business where EV Methodology has been used to determine future shareholder entitlements.

The EV calculation has been reviewed by the Group's internal Statutory Actuary. The EV can be summarised as follows:

                                                                                                              31 December            30 June
(R'000's)                                                                                                 2016            2015          2016

Required capital                                                                                       398,587        360,151        377,076
Free surplus                                                                                           366,709        274,756        495,969
Adjusted Net Worth ("ANW") of covered business                                                         765,296        634,907        873,045
CoC                                                                                                    (87,375)       (85,433)       (83,190)
PVIF                                                                                                 4,517,220      3,811,118      4,440,788
EV of covered business                                                                               5,195,141      4,360,592      5,230,643


The ANW of covered business is defined as the excess value of all assets attributed to the covered business, but not required to back the
liabilities of covered business. Free Surplus is the ANW less the Required Capital attributed to covered business.


Reconciliation of Total Equity to ANW

                                                                                                            31 December              30 June
(R'000's)                                                                                                 2016            2015          2016

Total equity and reserves per the Statement of Financial Position                                      761,835         650,819       865,548
Adjusted for Deferred Profits and impact of compulsory margins on investment business                   13,988          12,179        11,820
Adjusted for minority interests                                                                         (1,190)          2,430        (1,133)
Adjusting subsidiaries to Net Asset Value                                                               31,427          21,884        31,427
SAR and Bonus Rights Schemes adjustment                                                                (40,764)        (52,405)      (34,617)
ANW                                                                                                    765,296         634,907       873,045



The CoC is the opportunity cost of having to hold the Required Capital of R398.6 million as at 31 December 2016 (30 June 2016: R377.1
million). The Required Capital has been set at the greater of the Statutory Termination Capital Adequacy Requirement and 1.25 times the
Statutory Ordinary Capital Adequacy Requirement for the Life company plus the Required Statutory Capital for the Short-term company.

The SAR and Bonus Rights Schemes adjustment recognises the future dilution in EV, on a mark to market basis, as a result of the SAR and
Bonus Rights Schemes.

Clientèle Life's Statutory Capital Adequacy Requirement (CAR) was calculated as the maximum of TCAR, OCAR and MCAR, with TCAR being
the highest of the three.

Clientèle Life's Statutory CAR cover ratio at 31 December 2016 was 1.83 times (30 June 2016: 2.35 times) on the statutory valuation basis.

Clientèle General Insurance's Statutory CAR cover ratio at 31 December 2016 was 1.30 times (30 June 2016: 1.35 times) on the statutory
valuation basis.


Value of New Business ("VNB")

                                                                                                           Six months ended        Year ended
                                                                                                              31 December             30 June
(R'000's)                                                                                                 2016            2015           2016

Total VNB                                                                                              246,718         300,934        660,328
Present Value of New Business premiums                                                               1,287,930       1,154,695      2,488,674
New Business profit margin                                                                               19.2%           26.1%          26.5%


The VNB (excluding any allowance for the Management incentive schemes, which is shown as a separate component of EV earnings),
represents the present value of projected after-tax profits at the point of sale on new covered business commencing during the period ended
31 December 2016, less the CoC pertaining to this business.

The New Business profit margin is the VNB expressed as a percentage of the present value of future premiums (and other annuity fee income)
pertaining to the same business.


Long-term Economic Assumptions

                                                                                                              31 December             30 June
(%)                                                                                                        2016           2015           2016

Risk discount rate                                                                                         12.3           13.4           12.1
Non-unit investment return                                                                                  8.8            9.9            8.6
Unit investment return                                                                                      9.9           10.7            9.8
Expense inflation                                                                                           6.8            8.4            7.1
Corporate tax                                                                                              28.0           28.0           28.0


The risk discount rate ("RDR") has been determined using a top-down weighted average cost of capital approach, with the equity return
calculated using the Capital Asset Pricing Model ("CAPM") theory. In terms of current actuarial guidance, the RDR has been set as the risk free
rate plus a beta multiplied by the assumed equity risk premium. It has been assumed that the equity risk premium (i.e. the long-term expected
difference between equity returns and the risk free rate) is 3.5%. The beta pertaining to the Clientèle share price is relatively low, which is
partially a consequence of the relatively small free-float of shares. After careful consideration, the Board has decided to continue to use a more
conservative beta of 1, as opposed to its actual beta of 0.112, in the calculation of the RDR. The Board draws the reader's attention to the
RDR sensitivity analysis in the next table, which allows for sensitivity comparisons using various alternative RDRs.

The resulting RDR utilised for the South African business as at 31 December 2016 was 12.3% p.a. (30 June 2016: 12.1% p.a.).


RDR Sensitivities

(R'000's)                                                                                                                   EV            VNB

RDR 10.3%                                                                                                            5,949,086        314,124
RDR 11.3%                                                                                                            5,534,280        273,043
RDR 12.1% (as at June 2015)                                                                                          5,251,075        252,337
RDR 12.3% (as at December 2016)                                                                                      5,195,141        246,718
RDR 13.3%                                                                                                            4,890,830        220,460
RDR 13.4% (as at December 2015)                                                                                      4,877,400        216,629
RDR 14.3%                                                                                                            4,635,423        198,616



EV per Share

                                                                                                             31 December              30 June
(Cents)                                                                                                  2016            2015            2016

EV per share                                                                                         1,564.22        1,317.10        1,576.42
Diluted EV per share                                                                                 1,552.77        1,297.88        1,563.62


Segment Information

The EV can be split between segments as follows:

(R'000's)                                                                                         ANW         PVIF        CoC            EV

31 December 2016
SA - Long-term insurance                                                                      608,082    3,676,180    (57,523)    4,226,739
SA - Short-term insurance                                                                     154,436      837,623    (29,852)      962,207
SA - Investment contracts                                                                           -        3,417          -         3,417
Other                                                                                           2,778            -          -         2,778
Total                                                                                         765,296    4,517,220    (87,375)    5,195,141

31 December 2015
SA - Long-term insurance                                                                      519,645    3,130,063    (59,875)    3,589,833
SA - Short-term insurance                                                                     120,931      675,405    (25,558)      770,778
SA - Investment contracts                                                                           -        2,544          -         2,544
Other                                                                                         (5,669)        3,106          -        (2,563)
Total                                                                                         634,907    3,811,118    (85,433)    4,360,592

30 June 2016
SA - Long-term insurance                                                                      717,911    3,626,886    (54,990)    4,289,807
SA - Short-term insurance                                                                     152,490      810,689    (28,200)      934,979
SA - Investment contracts                                                                           -        3,213          -         3,213
Other                                                                                           2,644            -          -         2,644
Total                                                                                         873,045    4,440,788    (83,190)    5,230,643



The VNB can be split between segments as follows:

                                                                                                           Six months ended      Year ended
                                                                                                               31 December          30 June
(R'000's)                                                                                                  2016         2015           2016

SA - Long-term insurance                                                                                183,749       232,164       517,003
SA - Short-term insurance                                                                                60,471        66,666       138,545
SA - Investment contracts                                                                                 2,138         1,784         3,090
Other                                                                                                       360           320         1,690
Total                                                                                                   246,718       300,934       660,328


Embedded Value Earnings Analysis

EV Earnings (per APN 107) comprises the change in EV for the period after adjusting for capital movements and dividends paid.


                                                           Six months ended 31 December 2016                    Six months
                                                                                                                     ended       Year ended
                                                                                                               31 December          30 June
(R'000's)                                                ANW           PVIF             CoC            EV             2015             2016

Closing EV                                           765,296      4,517,220         (87,375)    5,195,141        4,360,592        5,230,643
Opening EV                                           873,045      4,440,788         (83,190)    5,230,643        4,601,300        4,601,300
Dividends                                           (331,897)             -               -      (331,897)       (297,759)         (297,759)
Adjusted opening EV                                  541,148      4,440,788         (83,190)    4,898,746        4,303,541        4,303,541
EV Earnings                                          224,148         76,432          (4,185)      296,395           57,052          927,102
Economic assumptions                                  (1,103)        46,452          (1,737)       43,612          406,524           75,384
Recurring EV Earnings                                223,045        122,884          (5,922)      340,007          463,576        1,002,486
Recurring Return on EV                                                                              13.9%            21.5%            23.3%
Return on EV                                                                                        12.1%             2.7%            21.5%
Components of EV earnings
VNB                                                 (229,613)       481,704          (5,373)      246,718          300,934          660,328
Expected return on covered business                        -        263,740           1,995       265,735          243,277          498,133
Expected profit transfer                             449,988       (449,988)              -             -                -                -
Withdrawal and unpaid premiums experience
variance                                               2,612        (83,910)           (594)      (81,892)           5,284          (50,393)
Claims and reinsurance experience variance               338              -               -           338           (1,405)          (5,499)
Sundry experience variance                             1,815            841               -         2,656           21,412            5,076
Change in modelling/basis and non-economic
assumptions                                            4,585       (104,128)         (1,806)     (101,349)         (83,604)        (132,366)
Expected return on ANW                                29,355              -               -        29,355           22,567           47,899
SAR and Bonus Rights Schemes                            (360)             -               -          (360)           6,047           28,286
Goodwill and Medium-term incentive schemes           (10,127)        21,947               -        11,820          (29,630)         (20,730)
Benefit enhancements                                    (156)        (7,322)           (144)       (7,622)               -
EV operating return                                  248,437        122,884          (5,922)      365,399          484,882        1,030,734
Investment variance                                  (25,392)             -               -       (25,392)         (21,306)          28,248
Recurring EV Earnings                                223,045        122,884          (5,922)      340,007          463,576        1,002,486
Effect of economic assumption changes                  1,103        (46,452)          1,737       (43,612)        (406,524)         (75,384)
EV Earnings                                          224,148         76,432          (4,185)      296,395           57,052          927,102


Registered office: Clientèle Office Park, Cnr Rivonia and Alon Roads, Morningside, Johannesburg 2196, South Africa
PO Box 1316, Rivonia 2128, South Africa

Transfer secretaries: Computershare Investor Services Proprietary Limited, 70 Marshall Street, Johannesburg 2001, South Africa
PO Box 61051, Marshalltown 2107, South Africa

Sponsor: PricewaterhouseCoopers Corporate Finance Proprietary Limited

Directors: G Q Routledge BA LLB (Chairman); B W Reekie BSc(Hons), FASSA* (Managing Director); A D T Enthoven BA, PhD (Political
Science); B Frodsham BCom*; P R Gwangwa BProc LLB, LLM; I B Hume CA(SA), ACMA*; B Y Mkhondo BCom, MBA; D Molefe MCom,
CA(SA); B A Stott CA(SA); R D Williams BSc(Hons), FASSA (* Executive Director)

Company secretary: W van Zyl CA(SA)

website: www.clientele.co.za - e-mail: results@clientele.co.za

Date: 20/02/2017 05:00:00 Produced by the JSE SENS Department. The SENS service is an information dissemination service administered by the JSE Limited ('JSE'). 
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