Operational Update for the Nine Month Period Ended 30 September 2016 Liberty Holdings Limited Registration number 1968/002095/06 Incorporated in the Republic of South Africa ISIN code: ZAE0000127148 Share code: LBH ("Liberty Holdings" or "the Company") OPERATIONAL UPDATE FOR THE NINE MONTH PERIOD ENDED 30 SEPTEMBER 2016 The difficult operating conditions experienced in the first half of 2016 persisted in the third quarter. Increased pressure on consumer disposable income, low economic growth and lower returns from investment markets impacted customer behaviour negatively. New business performance in the third quarter was assisted by new product offerings and customer moves towards new generation products. Active cost management remains a focus across the group, however, there have been cost pressures resulting from investments into the asset management business. Returns on the shareholder investment portfolio were behind benchmark for the nine month period ended 30 September 2016 due to volatile investment market conditions but remain ahead of the three year cumulative benchmark. Assets under management amounted to R675 billion (31 December 2015: R668 billion). Capital position The group’s capital position was maintained within the board approved risk appetite. The group’s main life subsidiary, Liberty Group Limited, remains well capitalised as reflected by its capital adequacy level of 2.84 times the regulatory minimum at 30 September 2016 (31 December 2015: 3.03 times) which is within the target range of 2.50 to 3.00 times. Insurance Individual Arrangements The Retail insurance operations indexed new business of R4.8 billion was 2% up compared to the prior period following a difficult start to the year. Recurring premium business was up 2% compared to the equivalent 2015 period. Single premium new business was up 1% for the period, reflecting an improvement compared to the 5% decline reported for the six months to 30 June 2016. This result was assisted by an uptake of the new guaranteed investment product launched in May 2016. The new offshore domiciled investment offering and the Liberty Bold Living Annuity were launched at the end of the third quarter of 2016. Net cash inflows for the Retail insurance operations (excluding the Retail SA LISP) reduced to R0.7 billion from R4.8 billion in the prior period, primarily due to higher policy surrenders and maturities, reflecting financial pressure on customers resulting in worsening persistency. Group Arrangements Indexed new business from Liberty Corporate of R585 million was 9% higher than the 2015 period. Recurring premiums were up 14% on the prior period due to growth in umbrella product sales. Liberty Corporate single premiums were down 31% on the comparative period due to no significant single premium mandates being secured. Liberty Corporate net cash outflows of R978 million have improved compared to the prior period outflows of R1 100 million, reflecting the absence of large single investment mandates, higher employment terminations impacting member withdrawals in the various associated retirement funds and higher risk claims. Liberty Africa Insurance indexed new business of R211 million was 2% lower than the comparative period. This was partly due to the non-recurrence of the take on of an existing book in Zambia in the prior year. Lower economic growth has increased pressure on pricing and new business flows across the business on the continent. Liberty Health operations have been restructured to focus more on the proprietary medical expense risk product solution for employers in non-South African jurisdictions. Lives covered by this product have grown to 121 000, reflecting growth of 17% per annum over the last three years. Balance sheet management LibFin continued to manage the shareholders’ investment portfolio, the asset liability market risk exposures and the credit portfolio within mandate and approved risk limits. The returns on the LibFin Markets credit portfolio continued to benefit from the growth in credit assets backing annuities and guaranteed product liabilities. Asset management STANLIB STANLIB’s assets under management amounted to R584 billion compared to R579 billion at 31 December 2015, reflecting incremental growth from investment market returns and external net cash inflows of R3 billion. The South African business attracted retail and institutional inflows of R0.7 billion and money market inflows of R0.3 billion. The outsourcing of administration for the South African retail business was completed in the period. The African asset management businesses received inflows of R2 billion for the period. Intragroup cash outflows for the period amounted to R11 billion. The asset management business in Kenya experienced operational issues coupled with financial market disruption and regulatory interventions which have impacted the business model. Conclusion In the third quarter of 2016, management focused on ensuring that existing customers are well served during difficult economic conditions. These conditions resulted in increased surrenders and withdrawals, as well as poorer disability experience. We responded by introducing new customer focused product offerings which resulted in higher sales and ensuring that existing customers understand the benefits we already provide. Volatility of local investment market returns appears likely to continue in the short term considering the imminent decision on the status of South Africa’s investment-grade rating and the outlook for economic growth. This operational update for the nine month period ended 30 September 2016 has not been audited or reviewed by the company's auditors. Queries: Investor Relations Sharon Steyn 011 408 3063 www.libertyholdings.co.za 24 November 2016 Sponsor Merrill Lynch South Africa (Pty) Limited Date: 24/11/2016 05:05:00 Produced by the JSE SENS Department. The SENS service is an information dissemination service administered by the JSE Limited ('JSE'). The JSE does not, whether expressly, tacitly or implicitly, represent, warrant or in any way guarantee the truth, accuracy or completeness of the information published on SENS. The JSE, their officers, employees and agents accept no liability for (or in respect of) any direct, indirect, incidental or consequential loss or damage of any kind or nature, howsoever arising, from the use of SENS or the use of, or reliance on, information disseminated through SENS.